Supervisor, Field Service (FTVI)

Field Operations • Reno, NV

38d

About The Position

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you embrace change? Are you an influential leader? Can you coach a team and drive positive results? If so, you might be a great fit for our Supervisor Field Service (FTVI) role, a part of Spectrum's Field Operations business unit. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. Our Field Supervisors ensure that field technicians are trained and deliver essential and innovative technology that people use in everyday life, in a safe and professional manner. BE PART OF THE CONNECTION As a Field Service Supervisor , you will serve as front line leader and lead a team of 12-15 technicians. You will build both internal and external relationships with Field Technicians and Spectrum's customers, and advocate for our elite products and services. Your daily activities will include supporting FTVI's remotely and in person and working alongside a variety of departments and partners. You are responsible for managing all partner teams to further enhance our customer and employee experiences. WHAT OUR FIELD SUPERVISORS ENJOY MOST Achieving performance goals Supporting the development of others The team-oriented culture Building internal and external relationships This role gives you the best of both worlds with both outside and inside work. You will have the ability to self-manage your time and balance between the two environments, spending 70% of your time in the field and 30% of your time working on administrative tasks. You will be required to work in different weather conditions. As a leader, you are expected to remain on-call for the needs of the business.

Requirements

• Bachelor's degree in Business or related field
• Field technician experience (4+years)
• Supervisory experience in a field service capacity
• Performance management experience
• Basic computer/technology skills
• MS Office
• Analytical skills
• Project management skills
• Time management skills
• Communication skills

Nice To Haves

• Experience working with Enterprise services and the related technologies
• Industry related certifications (NCTI or SCTE)

Responsibilities

• Serve as front line leader and lead a team of 12-15 technicians
• Build both internal and external relationships with Field Technicians and Spectrum's customers, and advocate for our elite products and services
• Supporting FTVI's remotely and in person and working alongside a variety of departments and partners
• Responsible for managing all partner teams to further enhance our customer and employee experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Manager