About the position
Help Universal Studios Hollywood learn about and improve the experiences of our guests. The Consumer Insights Field Team plays a key role in collecting foundational information used to make business-critical decisions about our guests: where they’re from, why they’re here, and what they love (and don’t) about their experiences with us. As a Field Research Supervisor, you play a pivotal role in ensuring the successful management of the day-to-day field research team and data collection. You will work closely with the Consumer Insights Sr. Field Manager, Field Managers, and Field Interviewers to ensure that projects are executed according to approved methodology and within the pre-designated time frames. You are also instrumental in supervising the growth and development of Field Interviewers, monitoring data quality and integrity, and ensuring protocols and guidelines are consistently followed.
Responsibilities
- Prepare project study materials, briefs teams on shift project schedules and study parameters, and conducts post-shift debriefs.
- Monitor surveys for data quality, quotas, and productivity.
- Produce daily project-specific bias and tracking reports.
- Conduct observations, motivation, and coaching to ensure proper methodology, increase efficiency, and build interviewer skills and confidence.
- Manage day-to-day interviewer shifts, including replacement and/or reallocation of resources due to employee sick calls, employee breaks, and rearrangement of work location to maximize efficiencies.
- Assist in training, coaching, and evaluating interviewers in proper procedures and methods of data collection for each Field project.
- Manage interviewers by setting work expectations, leadership standards, and specific work location efficiency techniques.
- Conduct monthly conversations with direct reports on their growth and development, including strengths and areas for improvement.
- Enforce appropriate policies and procedures to ensure compliance with company and departmental standards.
- Collaborate with human resources to execute best practices with team members.
- Be an active member of the Field Team and lead by example by conducting surveys on every project assigned when needed.
- Attend and participate in department and divisional meetings.
- Assist with technical equipment needs and TSAT planning as needed.
- Interview potential new candidates for the field team with Sr. Field Manager when applicable, and assist when appropriate in onboarding activities, including reviewing applicable field rules and protocols.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree from a four-year college or university in Marketing Research, Business Administration, or related preferred.
- 3+ Years of supervisory experience, preferably in a market research or Theme Park context, or equivalent combination of education and experience.
- Must be available to work on a full-time basis during the entire week, including weekends, holidays, and in some cases, into the early morning hours during our Halloween Horror Nights season.
- Ability to compute rate, ratio, and percent and to draw and interpret spreadsheets.
- Understanding basic research/statistical metrics such as mean, median, mode and standard deviation preferred.
- Detail-oriented with strong organizational and documentation skills.
- Ability to adhere to and enforce strict data collection protocols.
- Strong communication skills, with demonstrated ability to provide constructive feedback in a clear, direct, and respectful manner.
- Leadership skills, including the ability to motivate and encourage team members and create a positive work environment.
- Strong conflict management skills, including methods to deescalate situations while addressing them directly.
- Demonstrated tact, sensitivity, and professionalism when interacting with team members, park guests, and clients.
- Adaptive, flexible, and solution-based orientation, as well as success working in an ever-changing, fast-paced environment.
- The employee must regularly lift and/or move up to 10 pounds; occasionally lift and/or move up to 25 pounds.
- While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions.
Benefits
- Medical, dental and vision insurance
- 401(k)
- Paid leave
- Tuition reimbursement
- A variety of other discounts and perks
