Supervisor - Field Operations

Ting Internet•Charlottesville, VA

33d•$85,000 - $95,000

About The Position

The Supervisor - Field Operations will lead, train and mentor a team of technicians who will perform the installs and drops required for activation of customers, while maintaining a high standard of customer satisfaction. This role is based in Charlottesville, VA.

Requirements

Broad knowledge of network - fiber networks preferred. If you don't have the fiber network experience, this would be a great opportunity to learn!
Management of installation and or customer facing crews
Ability to establish and maintain effective reporting and metrics
Excellent problem solving and decision-making ability
Customer service best practices
Expectation and performance management
Creating effective solutions to advance vendor relationships to partnerships
Observant with strong attention to detail
Effective verbal and written communication skills
Strong integrity with an objective logical approach
3+ years supervising team members and construction vendors connecting and activating internet customers
Stellar management of customer facing team members
Strong knowledge of FTTx installation and OSP practices
Proficient computer skills
Strong entrepreneurial spirit
Prior experience working with and managing vendors
Some travel requirements (up to 10%)

Responsibilities

Manage and be accountable to predetermined metrics
Mentor a team performing local customer drops
Ensure availability of install and drop crew is accounted for in workforce management
Liaising with other field teams to report drops are ready for installation as scheduled
Assisting in scheduling the install and drop crew with workforce management
Driving accountability within the drop crew to ensure timely and cost-effective work is performed Ensuring all work orders are completed
Providing quick response, communication and resolution of utilities cut in error
Inspect and approve vendor invoices related to locate and drop charges
Participate in developing and refining MSAs with vendor partners
Work with inventory management to ensure the proper inventory levels are on hand or ordered per forecasted production