Supervisor Field Operations (116)

Marmon Holdings, Inc. • Pasadena, TX

73d • $75,000 - $95,000

About The Position

The Field Operations Supervisor role is to provide value driven customer service by ensuring productive and efficient car repair operations at a site level. In addition, the Field Operation Supervisor unifies a talented workforce with strategic plans for achieving business expectations and meeting production demands set forth in partnership with the customer(s).

Requirements

• High School diploma or equivalent required.
• Bachelor’s Degree or some college preferred.
• Proven experience in a supervisory or managerial role, preferably in a field operations or car repair environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Commitment to fostering a culture of safety and quality.
• Proficiency in safety and quality management practices.
• Ability to manage performance goals and meet productivity targets.
• Experience in recruitment, training, and employee development.
• Competence in reporting, KPI tracking, and financial management.
• Knowledge of continuous improvement methodologies and visual management processes.
• Strong customer service orientation.
• Billing and financial reporting experience.
• Detail-oriented and highly organized.
• Ability to balance multiple priorities and meet deadlines.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Manages and directs personnel.
• Responsible for the overall direction, coordination, and evaluation.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include safety, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Lead the team and foster a culture centered on Safety and Quality.
• Actively supports Safety and Quality initiatives, such as safety reviews, compliance training, and quality checks.
• Maintain appropriate presence with team and customer by conducting daily site walks to monitor progress, address issues and ensure compliance with safety standards.
• Meets or exceeds site performance goals, such as reducing repair turnaround time and increasing customer satisfaction.
• Responsible for maintaining adequate staffing levels through effective recruitment, training, and scheduling.
• Effectively manage employee work schedules to achieve appropriate work-life balance.
• Actively participate in Safety and Quality audits for ensuring regulatory compliance.
• Maintain car repair status reports for reviewing efficiencies and providing real-time updates to customers.
• Complete weekly report and KPI tracking for communicating site level operational and financial performance.
• Lead a daily team huddle to review safety protocols and discuss daily goals.
• Supports continuous improvement initiatives, including maintaining/establishing visual management processes.
• Identifies employee training needs and coordinates resolution with appropriate resources.
• Ensures all billing is reported timely and accurately.
• Responsible for completion of new hire onboarding process.

Benefits

• Tuition Reimbursement
• Medical, Dental, Vision
• Company-paid employee and dependent life insurance
• Company-paid sickness and accident income
• 401k matching
• Annual safety shoe reimbursement and prescription safety wear
• Holiday pay
• 10 Total - Day 1 of employment Vacation
• Marmon employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees