Supervisor, Faculty Practice - GI Clinic - Boston

Tufts Medicine • Boston, MA

35d

About The Position

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises para-professional employees. Responsibilities that typically include: Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders. This position is responsible for overseeing the day-to-day administrative and operational functions of a clinical practice. This position supports the Faculty Practice Administrator by ensuring efficient practice operations, supervising front-line staff, and maintaining high standards of patient care and satisfaction.

Requirements

• Associate's degree in Healthcare Administration, Business Administration, or related field.
• Three (3) years of experience in a healthcare setting.
• One (1) year of supervisory experience including managing staff, patient services, and office operations in a healthcare environment.
• Ability to lead and manage a team effectively, providing guidance and support.
• Capacity to analyze operational data and contribute to strategic planning.
• Strong communication skills, both verbal and written.
• Effective problem-solving skills to address operational challenges.
• Flexibility to adapt to changing circumstances and patient needs.
• Frequent standing, walking, and sitting within the clinic.
• Ability to operate standard office equipment and use required software applications.
• Ability to perform tasks involving physical activity, which may include occasional lifting and carrying of light objects.

Nice To Haves

• Bachelor's degree in Healthcare Administration, Business Administration, or related field.

Responsibilities

• Assists in the management of daily operations of the clinical practice under the guidance of the Clinical Practice Administrator.
• Supervises front desk receptionists, billers/coders, and medical assistants to ensure optimal staffing and resource utilization.
• Oversees patient registration, scheduling, and billing processes to ensure accuracy and efficiency.
• Monitors compliance with all relevant regulations and policies.
• Supports quality assurance initiatives and patient satisfaction evaluations.
• Handles patient complaints and issues, ensuring swift and effective resolutions.
• Assists with financial management of the practice.
• Monitors expenditures and reports on financial variances.
• Supports the Clinical Practice Administrator in financial and operational reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees