Supervisor,Facilities Operations

ResMed • Calabasas, CA

9d • $92,000 - $13,000

About The Position

Please note we plan to hire for this role in the near future. Any applications to this job posting are to express interest in possible future openings (no current role is open). Due to this being an expression of interest, there may be a delay in hearing back from our recruiting team. The primary role of the Facilities Management function is to efficiently manage the operation of ResMed’s facilities to minimize operational and life cycle costs. Key deliverables include providing safe, effective, efficient and responsive services to all areas of the business, covering facility, production and IT services. Providing asset and maintenance management of mechanical, electronic and software based technological systems required to manage and monitor buildings, plant and equipment or provide services to staff, visitors and contractors. Let’s talk about Responsibilities The primary objective of Facilities Operations specialization within Facilities Management Job Family is to manage the design, planning, construction and/or maintenance of equipment, machinery, buildings, and other facilities. Plans, budgets, and schedules facility modifications, including estimates on equipment, labor, materials and other related costs. Designs and develops organizational policies relevant to the facilities department. Oversees the coordination of building space allocation and layout, communication services and facilities changes. Responsibility for working in a manner to support health and safety standards. Resolving issues raised by ResMed staff. Maintaining records in applicable work tracking systems. Promoting a healthy and safe work environment. Work with the Regulatory and Manufacturing teams to ensure the facilities comply with all requirements of ResMed’s Quality and Environmental Management Systems. Frequently interacts with subordinate supervisors and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules. Provides direct supervision to professional individual contributors and/or skilled, support individual contributors (e.g., technicians, designers, support personnel). Identifying methods to continually improve service delivery. To be available to provide after-hours presence. Creating and revising operating procedures, checklists and forms to reflect current practices and to ensure they are up-to-date. Participation in internal department audits. Support and maintain equipment, including: Electrical distribution systems including emergency diesel generator supply backup systems; annual testing of the backup systems Normal and Emergency lighting systems Fire systems including alarm and sprinkler inspection, PIV exercise, extinguisher checks, operation of fire and emergency notification panels The work necessary to complete the annual fire safety statements Gym exercise equipment HVAC systems including Chillers, Pumps and Motors, RTUs, Split Systems Building Management Computer System Hydraulic services including sanitary, potable water filtration, backflow prevention devices, hot water services and distribution pumps Storm water drains, gutters and downpipes. Elevator Compressed air systems, air dryers, pressure vessels Gas and process water distribution systems to the buildings and laboratories within buildings Roller doors and sliding doors and partitions CCTV cameras, access control and associated hardware and software Locks, key barrels and door handles Contractor Management Complying with the requirements of ResMed’s OH&S Management System, attend and complete relevant training as required Ensuring contractors under supervision and working at ResMed’s facilities have completed the OH&S induction program and are registered Ensuring contractors and in-house staff have provided valid safe work method statements and these are held on file. Perform other duties, responsibilities and special projects as assigned and as skills and experience permit. Let’s talk about Qualifications and Experience Behaviors: Carries out own duties and demonstrates ability to manage contractors in accordance with ResMed policies and procedures including OH&S, EMS and QMS compliance. Keeps accurate and up to date records that meet required standards. Obtains knowledge about other's issues and requests by asking questions, clarifying requirements and priorities as necessary. Manages own workload to ensure delivery of results according to customer expectations and SLAs. Demonstrates diligence in seeking a solution to resolve issues and obstacles. Escalates service requests if additional resources are required or stakeholder is dissatisfied. Invests time in developing and maintaining up to date knowledge and expertise of the systems and equipment relevant to the role. Identifies key operational and maintenance patterns or trends using analytical processes, monitoring, checks and inspections, reporting where required. Considers impact of service and maintenance activities on customers and takes appropriate action to minimize, ensuring stakeholders are aware of maintenance activities which may impact them. Diagnoses and analyses problems, identifying root causes. Collaborates with others outside area of responsibility to troubleshoot key service and maintenance issues. Provides input into facility operational plans, including service and operating level agreements (SLA & OLA), design and furniture specification, and functional projects. Shares relevant knowledge and information with team members and other key stakeholders. Utilizes relevant estimating techniques and project management principles where appropriate. Skills: Demonstrated customer service skills Demonstrated problem solving ability Proven experience in planning work load, supervising staff and achieving set target dates Ability to communicate effectively, both orally and in writing Knowledge of building trades, repairs and maintenance Computer literate with the ability to use MS Word, Excel, Powerpoint, Teams and Outlook Experience with a recognized Building Management Control System

Requirements

• Carries out own duties and demonstrates ability to manage contractors in accordance with ResMed policies and procedures including OH&S, EMS and QMS compliance.
• Keeps accurate and up to date records that meet required standards.
• Obtains knowledge about other's issues and requests by asking questions, clarifying requirements and priorities as necessary.
• Manages own workload to ensure delivery of results according to customer expectations and SLAs.
• Demonstrates diligence in seeking a solution to resolve issues and obstacles.
• Escalates service requests if additional resources are required or stakeholder is dissatisfied.
• Invests time in developing and maintaining up to date knowledge and expertise of the systems and equipment relevant to the role.
• Identifies key operational and maintenance patterns or trends using analytical processes, monitoring, checks and inspections, reporting where required.
• Considers impact of service and maintenance activities on customers and takes appropriate action to minimize, ensuring stakeholders are aware of maintenance activities which may impact them.
• Diagnoses and analyses problems, identifying root causes.
• Collaborates with others outside area of responsibility to troubleshoot key service and maintenance issues.
• Provides input into facility operational plans, including service and operating level agreements (SLA & OLA), design and furniture specification, and functional projects.
• Shares relevant knowledge and information with team members and other key stakeholders.
• Utilizes relevant estimating techniques and project management principles where appropriate.
• Demonstrated customer service skills
• Demonstrated problem solving ability
• Proven experience in planning work load, supervising staff and achieving set target dates
• Ability to communicate effectively, both orally and in writing
• Knowledge of building trades, repairs and maintenance
• Computer literate with the ability to use MS Word, Excel, Powerpoint, Teams and Outlook
• Experience with a recognized Building Management Control System
• Five years’ experience in a facility management role
• Driver’s license

Nice To Haves

• Bachelor’s degree
• Previous GMP or medical device manufacturing experience

Responsibilities

• Manage the design, planning, construction and/or maintenance of equipment, machinery, buildings, and other facilities.
• Plans, budgets, and schedules facility modifications, including estimates on equipment, labor, materials and other related costs.
• Designs and develops organizational policies relevant to the facilities department.
• Oversees the coordination of building space allocation and layout, communication services and facilities changes.
• Responsibility for working in a manner to support health and safety standards.
• Resolving issues raised by ResMed staff.
• Maintaining records in applicable work tracking systems.
• Promoting a healthy and safe work environment.
• Work with the Regulatory and Manufacturing teams to ensure the facilities comply with all requirements of ResMed’s Quality and Environmental Management Systems.
• Frequently interacts with subordinate supervisors and functional peer groups.
• Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors (e.g., technicians, designers, support personnel).
• Identifying methods to continually improve service delivery.
• To be available to provide after-hours presence.
• Creating and revising operating procedures, checklists and forms to reflect current practices and to ensure they are up-to-date.
• Participation in internal department audits.
• Support and maintain equipment, including: Electrical distribution systems including emergency diesel generator supply backup systems; annual testing of the backup systems Normal and Emergency lighting systems Fire systems including alarm and sprinkler inspection, PIV exercise, extinguisher checks, operation of fire and emergency notification panels The work necessary to complete the annual fire safety statements Gym exercise equipment HVAC systems including Chillers, Pumps and Motors, RTUs, Split Systems Building Management Computer System Hydraulic services including sanitary, potable water filtration, backflow prevention devices, hot water services and distribution pumps Storm water drains, gutters and downpipes. Elevator Compressed air systems, air dryers, pressure vessels Gas and process water distribution systems to the buildings and laboratories within buildings Roller doors and sliding doors and partitions CCTV cameras, access control and associated hardware and software Locks, key barrels and door handles
• Contractor Management
• Complying with the requirements of ResMed’s OH&S Management System, attend and complete relevant training as required
• Ensuring contractors under supervision and working at ResMed’s facilities have completed the OH&S induction program and are registered
• Ensuring contractors and in-house staff have provided valid safe work method statements and these are held on file.
• Perform other duties, responsibilities and special projects as assigned and as skills and experience permit.

Benefits

• comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• tuition assistance
• Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees