Supervisor, F&B-NonEx

Churchill Downs Incorporated

3d•Onsite

About The Position

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members. JOB SUMMARYThe F&B Supervisor is responsible for the successful operation of restaurants and bar outlets. Accountable for directing the work of the restaurant and beverage staff assuring that guests have a favorable experience when visiting our outlets or on the casino floor., as subject to established company policies and local, state, and federal regulations.

Requirements

Works on the floor 90% of the time with a “hands-on” mentality for guest service.
Ability to maintain high levels of confidentiality and integrity.
Maintain interpersonal working relationships among all Team Members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility relative to the performance of the position.
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer focused.
Strong leadership and communication skills
Self-motivated with attention to detail
Strong analytical skills
Knowledge of menu development, costing, labor management, food trends and service as well as overall restaurant operations preferred.
Must have strong knowledge of Microsoft Excel, Word, Micros and Stratton Warren or comparable inventory systems.
Available to work when needed, including weekends, holidays, and nights.
High school diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education and experience.
Must be able to formulate and communicate ideas and to make independent decisions.
Virginia Racing Commission License
Serv-Safe

Nice To Haves

Knowledge of menu development, costing, labor management, food trends and service as well as overall restaurant operations preferred.

Responsibilities

Responsible for the supervision and performance of the Food & Beverage Team Members.
Delegates duties and assigns responsibilities to Team Members.
Upholds the company and departmental service standards, while ensuring the coaching/accountability measures are enforced. Focusing on training and development.
Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries.
Ensures quality of food and beverages being served. Being observant to any variances and taken corrective actions to resolve in a timely manner.
Assist in recruitment process including job posting and recruiting metrics.
Completes and processes performance reviews; monthly, quarterly, and yearly.
Assist in development of Team Members, conducts interviews, and participates in the selection, hiring, coaching, retention, and termination process.
Review marketing/promotions and F&B activities with Team Members; communicate.
Supervises cleaning and side work standards as required, while ensuring equipment is properly operating and advising Food & Beverage Managers about service-related repairs.
Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities based on business level needs.
Assists in identifying and defining business needs to implement solutions that may result in beneficial changes to the department.
Responsible for attending to customer’s complaints and/or issues resolving matters as expediently as possible. Build strong guest relationships.
Assists with the development and managing of the budget for the Food & Beverage department – upholding operating margins as directed.
Work closely with Food & Beverage Leadership to develop and implement operating standards when/where necessary.
Ensures consistent and convincing service according to the company standards.
Provides leadership and project management as assigned.
Meets with departmental directors and managers as necessary.
Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
Provides guest service training and departmental orientation for new employees.
Other duties as assigned.