Supervisor, F&B-Ex

Churchill Downs•Terre Haute, IN

4d•Onsite

About The Position

The Food and Beverage Supervisor is responsible for oversight and direction of restaurant venues and casino beverage as assigned to include all food venues, event center and non-gaming food and beverage service areas as well as Casino Floor Food and Beverage service and operations. ESSENTIAL DUTIES AND RESPONSIBILITIES SPECIFIC DUTIES AND RESPONSIBILITIES The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

Requirements

Works in the venues and on the floor 90% of the time with a “hands-on” mentality for guest service.
Ability to maintain high levels of confidentiality and integrity.
Maintain interpersonal working relationships among all Team Members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility relative to the performance of the position
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
Strong leadership and communication skills
Self-motivated with attention to detail
Strong analytical skills
Knowledge of menu development, costing, labor management, food trends and service as well as overall restaurant operations preferred
Available to work when needed, including weekends, holidays, and nights
At least two years' experience in high volume food and beverage operations preferred
Two years' experience managing team members preferred
Wine and liquor knowledge required.
Four-year degree or related field experience preferred
Valid health certifications; if required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must have strong knowledge of Microsoft Excel, Word, Micros and Stratton Warren or comparable inventory systems.
Candidate must obtain appropriate applicable licensing.

Responsibilities

Responsible for assisting in the front of house operations of beverage operations or food outlets as assigned.
Collaborate with the culinary team to ensure established recipes are adhered to.
Ensure that the service culture is ingrained in every guest interaction through proper training, coaching and accountability.
Assist F&B leadership in ensuring accuracy of all menus (food and drink) and update POS as required.
Responsible for maintaining budgeted labor and staffing levels of all outlets.
Will maintain the highest level of service standards at all times and provide the best-in-class dining experience in the area.
Institute a culture of positivity while demonstrating an Upbeat & Positive Attitude with all team member and guest interactions.
Assist the F&B Manager in all team member actions (recruitment, disciplinary actions, staffing level recommendations, etc.)
Oversees guest satisfaction through constant table visits, interacting with guest and staff engagement thought the dining room.
Responsible for the training of all team members and ensure consistency of service at the highest level at all times.
Assist the F&B Manager in overseeing ordering and inventory levels.
Addresses any and all food/beverage or service related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
Must be knowledgeable of all health department standards
Other duties as assigned.

Benefits

401k Plan with company match
Employee Stock Purchase Plan (15% discount)
Health, Dental, & Vision Insurance
Flexible Spending Account
Health Savings Account
Company Paid Short-Term and Long-Term Disability Plans
Company Paid Basic-Term Life Insurance
Paid Time Off
Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
Ford Affiliate Program
Verizon
AT&T
TicketsAtWork
Skechers
Sherwin Williams
Meal Discounts
Fun Team Member Events
Company-Sponsored Volunteer Opportunities
Team Member Recognition Program
Advancement opportunities and the chance for further professional development are also available.