Supervisor, Evaluation

KARL STORZ•Auburn, MA

1d•Onsite

About The Position

Join a team where your leadership directly supports patient safety, product quality, and operational excellence. In this role, you’ll lead a dynamic team responsible for evaluating and supporting medical devices that impact healthcare professionals and patients every day. If you thrive in a hands‑on, fast‑paced environment and love developing people, improving processes, and delivering exceptional results—this is the role for you. What You’ll Do As a department supervisor, you’ll provide active, on‑the‑floor leadership to ensure your team delivers safe, accurate, and timely evaluations of hand instrumentation and electro‑mechanical medical devices. This includes functional and cosmetic inspections as well as software upgrades. You will be the driving force behind daily operations, team development, and continuous improvement initiatives. This position is primarily on‑site and may require hours beyond a standard workday based on operational needs (with flexibility for occasional work‑from‑home tasks).

Requirements

High school diploma or GED
3–5 years of supervisory experience in manufacturing or distribution
Strong communication and public speaking skills
Experience with Warehouse Management Systems (WMS)
Ability to train, coach, discipline, and develop team members
Proficiency with Microsoft Office
Strong analytical, organizational, and problem‑solving abilities
Quality‑focused mindset

Nice To Haves

Bachelor’s degree or equivalent experience
SAP knowledge
LEAN/Continuous Improvement training or certification
Experience overseeing personnel and cross‑functional decision‑making
Advanced Excel skills
Experience with medical equipment or technical documentation
Knowledge of inspection/evaluation/assembly processes

Responsibilities

Ensure the safety, security, and well‑being of your team members.
Execute and reinforce company and departmental policies.
Train, coach, and develop associates to enhance skillsets and performance.
Monitor associate behaviors, ensure standards are followed, and address risks proactively.
Oversee evaluation processes for customer and company‑owned assets.
Ensure all SOPs and work instructions are followed, audited, and improved.
Forecast labor needs daily and make adjustments to meet safety, quality, and productivity goals.
Manage workflows, resolve exceptions, and use CI tools to diagnose and eliminate issues.
Review and act on KPI metrics including safety, productivity, SLA adherence, audit results, and continuous improvement contributions.
Maintain accurate reporting in systems including Kronos, LMS, SAP, VOC, and internal dashboards.
Support and enforce compliance and Quality Management System requirements.
Plan for incoming and outgoing workflow and create action plans for out‑of‑control situations.
Communicate regularly with internal partners and leadership regarding department performance, risks, and solutions.
Oversee expediting requests and ensure timely resolution.
Serve as backup to the manager for workflow allocation and meetings.
Lead and support initiatives such as 5S, VOC programs, Idea Boards, audits, and visual control systems.
Approve, quantify, and implement CI ideas to reduce waste and improve service.
Maintain accurate Kanban inventory.
Manage calibration and preventative maintenance schedules.
Support complaint investigations.
Oversee storage and maintenance of software files for electro‑mechanical devices.
Perform other duties as assigned.