Supervisor Environmental Services

Highmark Health • Monroeville, PA

5d

About The Position

GENERAL OVERVIEW: Provide shift leadership for department personnel. Supervises housekeeping services throughout the facility. Monitors use of equipment and supplies. Covers department positions as needed. Ensures compliance with regulations, safety, and patient care protocols. Ensures that all customer service standards and quality standards are met for patients, staff, and public.

Requirements

• Prior job-related work experience of at least 1 to 2 years is required.

Nice To Haves

• Experience in a supervisory or team leader position is preferred.
• High school diploma required.
• Coursework relevant to position required.
• Associate’s degree preferred.
• Prior job-related work experience of 3+ year’s payroll experience and experience preparing tax forms is required.

Responsibilities

• Cover any department position in the event of call offs, service needs, and as department operations dictate, etc.
• Completes lead person report for shift worked.
• Monitors completion of tasks and assignments.
• Resolves housekeeping/service issues as they arise.
• Reassigns staff to meet the demand for the department.
• Carries house beeper as assigned.
• Communicates closely with the Operations Manager to ensure service needs for departments, physicians and patients are being met.
• Perform regular inspections to ensure quality standards are being met.
• Ensures coverage of all schedules.
• Changes schedule accordingly, call in replacements as needed.
• Ensures staff has picked up communication devices.
• Monitors the teletracking system to ensure that staff are properly using the system to improve ED throughout.
• Resolves problems and service disruptions with a high standard of customer service and patient satisfaction.
• Follow up on complaints to ensure effectiveness of issue resolution.
• Monitors compliance with standards for Infection Control, OSHA, JACHO, and Department of Health regulations
• Ensure breaks and lunch breaks are adhered to.
• Provides input into corrective action, performance evaluations, productivity reports, and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees