Supervisor, Environmental Service

Advocate Aurora Health • Kenosha, WI

310d • $26 - $39 • Remote

About The Position

The supervisor is accountable for coaching, mentoring, and role modeling behaviors to achieve the highest quality patient care in a safe, cost effective and customer focused environment. The supervisor acts as an expert resource to clinical and non-clinical team members. This position will work closely with the manager, internal customers, and team members to provide exceptional service for our patients and community.

Requirements

• High School Graduate.
• Typically requires 2 years of experience in environmental services.
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.
• Strong management and interpersonal skills.
• Excellent written and verbal communication skills and the ability to communicate effectively with all levels of team members and leadership.
• Basic computer skills required.

Responsibilities

• Ensure effective infection prevention practices to provide a safe environment.
• Adhere to all applicable local, state, and federal standard guidelines and regulatory practices.
• Perform quality measuring, monitoring, and improvement initiatives to ensure services rendered meet desired outcomes.
• Provide a consistent level of service that exceeds patients' expectations in cleanliness and customer service.
• Ensure a high level of internal customer satisfaction through fostering positive relationships and providing a consistent and high reliable service.
• Drive operational outcomes in alignment with site and/or system scope of service.
• Monitor and coordinate all aspects of assigned department(s) operation to include staffing, workflow, and throughput to ensure maximum productivity and customer satisfaction.
• Financial accountability by scheduling and monitoring daily staffing to demand and ensuring departmental resources are appropriately utilized to minimize waste.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.
• Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: High school or GED