Supervisor, Entertainment

United Parks & Resorts • Williamsburg, VA

93d

About The Position

This role is a project-based production supervisor role with duties that oversee the installation, rehearsal, and operation of assigned Entertainment venue/area, including the daily supervision and development of the cast and crew. This role will maintain ongoing and overall safety/quality of shows and events as well as being responsible for the daily operation, maintenance, and show integrity of specific show product and their venues. Also, as a key role in the pre-production phase of projects, this position requires general knowledge of various theatrical disciplines, refined logistical and scheduling abilities, and exceptional time and project management skills.

Requirements

• A High School diploma or equivalent. College degree in theater or equivalent experience is preferred.
• Minimum one (1) year theme park experience preferred.
• Minimum one (1) year production experience in media which may include theater, television, radio, motion pictures, dance, recording studio or visual arts.
• Special Event/Stage Manager/Project Management experience preferred.
• Demonstrated ability to lead a team and work well with others with strong organizational & time management skills.
• Strong computer skills with an emphasis in Microsoft Office: Word, PowerPoint, and Excel.
• Working knowledge of the English language with excellent verbal and written communication skills.
• Ability to walk and stand for long periods of time in extreme weather conditions.
• Must be willing to work a flexible schedule, which includes weekdays, weekends, evenings, and holidays.
• Ability to multitask while maintaining a positive attitude to ensure excellent guest service.
• Comfortable climbing onto platforms and catwalks to perform venue inspections/maintenance checks.
• Ability to work as a team player, communicate and resource with internal and external ambassadors.
• Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations.
• Willingness to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
• Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

Responsibilities

• Leading all aspects of daily Entertainment operations
• Creating detailed Cast and Crew schedules/line grids for daily park operation, along with Assistant Supervisors
• Inputting Cast and Crew schedules into the team member management digital platform, along with Assistant Supervisors
• Reviewing and approving Cast and Crew daily schedules, and any schedule changes or deviations
• Following and maintaining training protocols and standard operating procedures in your assigned venue/area and collaborating with your manager to update and develop these, as needed.
• Performing administrative responsibilities such as: budget tracking, punch lists, rehearsal schedules, production archives, production calendars & timelines, power point presentations, creative development, production stage manager responsibilities, assisting with ambassador on-boarding, Kronos, Seeds, work orders, and providing audition support when needed.
• Maintaining SEA quality and integrity for assigned Entertainment product.
• Assisting in the installation/remounting of new or changing show/performance product while maintaining open, clear, and concise communication with internal and external departments.
• Working with cast and crew to maintain the integrity of the show and maintenance with regards to technical and safety related issues as well as general cleaning.
• Learning and running technical tracks as applicable.
• Training, supervising, evaluating, coaching, and developing the cast/crew in your assigned venue/area and maintaining ambassador training records.
• Utilizing standard procedures to track and document positive and negative behaviors, administering feedback sessions and evaluations in a timely manner.
• Developing the training and maintenance of safety inspections and procedures for your assigned venue(s)/area(s).
• Acting as the point-of-contact in your respective areas for internal and external departments, as well as outside contractors.
• Performing various tasks for assigned venue(s)/area(s) to include, but not limited to, attending meetings, attending development classes, monitoring team's schedules and hours, ambassador documentation, updating/maintaining ambassador files, checking/responding to email in a timely manner, creating/maintaining personal & venue calendars and assisting guests when necessary.
• Demonstrating consistent courtesy and professionalism in all work aspects with all ambassadors and guests.
• Supports creative, pre-production, rehearsal, and operation Entertainment offerings, as needed.
• Performing other duties as assigned.

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees