The Supervisor, Enterprise IT is responsible for the supporting QTS’ Employee userbase by managing a team of Enterprise IT Support Engineers. This position manages the day to day activities, escalations, ticket queue, and onboarding of new employees. Areas of responsibility include proficiency surrounding mobile device management, audio-visual technologies, cybersecurity, Active Directory and EntraID, hardware & software provisioning, end user technical support, enterprise cloud technologies, and serving as the first escalation point for QTS end users and executives. This individual is also responsible for building standardized processes and ensuring that Enterprise IT team members are trained and utilizing correct procedures. The focus of this position is to ensure that day to day tasks are handled promptly, with empathy, and a sense of urgency.