Supervisor, End User Support

Otter Tail Corporation • Fergus Falls, MN

11d • $83,000 - $105,000

About The Position

Are you a motivated IT professional ready to lead a high‑performing support team
that keeps an entire organization running smoothly? Otter Tail Power Company is
seeking an enthusiastic and experienced Supervisor of End User Support to
oversee our frontline technology team and help shape the future of our end‑user
experience. This is an exciting opportunity to join an established energy
company that values innovation, teamwork, and continuous improvement.

As the Supervisor of End User Support, you will guide a talented team
responsible for supporting desktops, laptops, mobile devices, peripherals, and
other endpoint technology across the organization. You’ll ensure the timely
resolution of incidents and service requests, maintain service excellence, and
champion best practices that keep our systems secure, reliable, and efficient.
In this role, you’ll collaborate closely with other IT groups, provide technical
leadership, drive proactive device management, and support corporate initiatives
that improve how our employees leverage technology every day.

Requirements

• Bachelor’s degree in computer science, information technology, or related field, or equivalent experience.
• Experience in a leadership or supervisory role preferred—particularly within IT support.
• Strong customer service orientation with excellent communication skills.
• Ability to explain complex technical concepts to non‑technical users.
• Collaborative mindset, strong interpersonal skills, and the ability to guide a team with clarity and confidence.
• Flexible, adaptable, and able to navigate shifting priorities in a dynamic environment.
• A passion for creating a positive end‑user experience.

Responsibilities

• Lead and mentor a team of Help Desk Specialists, ensuring strong performance, service quality, and customer focus.
• Oversee daily IT support operations and enforce service level agreements (SLAs).
• Supervise internal control responsibilities while managing key support processes.
• Provide advanced technical guidance and resolve escalated issues.
• Manage device lifecycle activities, including provisioning, patching, configuration, and replacement.
• Coordinate incident and problem management, including root cause analysis.
• Maintain accurate documentation of procedures, troubleshooting steps, and known issues.
• Collaborate with IT teams and external vendors to ensure reliable and secure endpoint operations.
• Drive continual improvement through data analysis, process enhancement, and training initiative.

Benefits

• Competitive wage & benefit package.
• The expected base compensation for this role is $83,000 - $105,000 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.
• Incentive plans
• Employee Stock Ownership options
• Retirement Savings Fund with employer match
• Health, disability and life insurance plan options
• Training – our employees are provided training and development opportunities each year, including education reimbursement! This includes safety – one of our values and key to our success – technical, compliance and developmental training.
• Career development is critical to our long-term success. Otter Tail Power employees have opportunities to participate in various leadership development programs, gain access to an a la carte online leadership course catalog, receive mentorship from current leaders and more!
• Access to mental health support from the experts via SupportLinc.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager