Supervisor, Electric Dispatch (Rotating Shifts Required)

Eversource Energy • New Bedford, MA

125d • $127,170 - $141,300

About The Position

The position supervises the 24/7 Dispatch System Operations Center (SOC) staff, planning, coordinating, directing, and supervising switching and tagging; writing, checking, and issuing clearances; monitoring loads, emergency restoration, and associated reporting for the electric distribution system. The role involves supervising the dispatch of Eversource personnel to outage, trouble, and emergency calls on the electric distribution system, coordinating activities within the SOC and with the Electric Service and Electric Field Operations departments as needed. The position also serves as switching director as assigned.

Requirements

• Bachelor's degree in Engineering, Business Administration or related discipline plus five (5) years of experience in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management.
• Associate degree in Engineering, Business Administration or related discipline plus seven (7) years of experience in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management.
• Minimum of nine (9) years in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management.
• Five (5) or more years of related electrical utility experience.
• Supervisory experience is preferred.

Nice To Haves

• Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices.
• Planning and organizational skills, project and schedule management skills.
• Ability to function under stress of emergency situations for extended periods of time.
• Thorough knowledge of the switching and tagging procedures.
• Thorough knowledge of electric distribution system operations.
• Working knowledge of labor contracts.
• Ability to communicate and work effectively with various levels of the organization.

Responsibilities

• Monitors, operates, and maintains electronic dispatch system including the operation of SCADA equipment.
• Plans, writes, checks, approves, directs, issues clearances/permissions, and monitors orders for switching, grounding, and tagging instructions for the distribution system.
• Receives OMS outage and non-outage events and trouble calls from the customer call center, analyzes the problem, and initiates corrective action including dispatching personnel.
• Directs corrective action as required by timing or circumstances, and informs appropriate system personnel of problems on the electric distribution system and associated restoration progress.
• Monitors load and voltages on circuits and substation equipment during switching and peak periods.
• Supports the emergency disaster plan and assists at other regional operation centers during emergency storm restoration.
• Prepares, disseminates, and maintains the assigned regional operations center records and reports.
• Coordinates with Eastern MA Black Start and emergency load shedding in accordance with current Operating Procedures/Guides.
• Trains new dispatchers including assisting in On the Job Training (OJT) for OMS class instruction and switching and tagging procedures.
• Coordinates dispatching activities with appropriate Eversource personnel and outside personnel.

Benefits

• Competitive total rewards program.
• Potential incentive based on performance.
• Salary is commensurate with experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Utilities
• Education Level: Bachelor's degree