Supervisor - Donations and Production FT (Live Oak/1604) (31966)

Goodwill San Antonio•Live Oak, TX

7d•$16 - $16•Onsite

About The Position

The Donations and Production Supervisor is responsible for ensuring the highest level of customer experience and efficiency in their store’s donations acquisition and production processes. Personable customer engagement with each donor, orderly and efficient donations pre-sorting, and production stations goals setting and achievement are key responsibilities. The Supervisor will coordinate with GM and ASM in supervising donations and production staff to achieve customer experience and production goals daily. This position leads by example, however, is primarily responsible for ensuring required processes and services are executed, and should not be working stations for extended periods of time other than for peaks and breaks.

Requirements

Minimum 2 years’ experience working successfully in customer service and production environments
Minimum 1 year in Team Lead or Supervisor position, with strong production experience
Excellent verbal communication skills with customers and employees, with ability to effectively work as a team to achieve mission goals
Ability to bend, lift, grasp and move continuously through the day

Responsibilities

Train, assess, monitor and coach staff and be accountable for an excellent customer experience for each donor. This includes greeting each donor, communicating the donation retrieval and placement process to donors, thanking the donor for supporting our mission and providing a donation receipt after asking each donor if customer would like one.
Train, assess, monitor and coach staff and be accountable for accurate use of donation tablet, ensuring each donations are accurately tracked.
Monitor daily donations data and reports and proactively identify tablet and donations tracking issues and take action to resolve.
Train, assess, monitor and coach associates, retail and donations, in the proper pre-sort procedures.
Train and monitor identification and submission of eCommerce items. Achieve expected goals.
Train, assess, monitor and coach retail associates on appropriate grading and pricing procedures.
Establish individual and team goals, measure and communicate performance on a daily basis.
In coordination with GM/ASM, prepare and achieve bin and tote circulation expectations.
Monitor and access production area activity. Redirect staff to effectively maintain maximum product flow and backroom organization.
Ensure the proper labeling of bins/gaylords and the proper loading of trailers/box trucks
Monitor all equipment for safe operation. Report issues to the General Manager.
Monitor and maintain accountability for Loss Prevention and inventory control and compliance procedures in donations and production areas.
Lead with Goodwill’s Servant Leader approach to people treatment.
Maintain regular, dependable attendance and punctuality for self and employees supervised.
Keep donation and production areas free from debris; remove obstructions from production floor.
Ensure work areas and facilities remain clean and organized.
Inform GM/ASM immediately of any possible safety hazard.