Supervisor, Distribution

Tailored Brands • Houston, TX

61d

About The Position

The E-Commerce Supervisor will provide effective leadership in a fast-paced, time-sensitive operation to oversee all day-to-day operational tasks associated with inventory Put-away and customer Order Fulfillment. This position will ensure that all E-Commerce key metrics and goals are met, support company policies, procedures and safety while creating an inclusive high-performance culture and delivering a seamless Omni-Channel experience to Customers.

Requirements

• Education: High School Diploma or Equivalent required, College degree preferred
• Minimum three (3) years direct experience managing a large size (25-50) employee-based population in a production, assembly, or in a fast-paced, high-volume distribution center environment with a high degree of responsibility.
• Must be "hands-on" with strong leadership and managerial skills.
• Experience in and solid understanding of Process Management, Inventory Control, and Quality Assurance in a production environment
• Proficient computer skills in Microsoft Office products including Word, Excel and Outlook and the ability to learn proprietary programs.
• Excellent communication (verbally and written) with all levels of the organization and able to build effective relationships with others.
• Highly motivated and high initiative in providing proactive efforts to resolve discrepancies with a high sense of urgency to meet deadlines.
• Analytical and critical thinking skills are required.
• Excellent problem-solving skills in all areas of responsibility
• Must have good judgment and a common-sense approach to business needs.
• Proven experience working with all levels of employees and management and ability to garner the loyalty and trust of direct reports.
• Ability to motivate, encourage, and lead a team-oriented environment.
• Must have a "can-do" attitude with a sense of urgency and dedication to the success of the team.
• Effective time management and conflict management
• Must have excellent attention to detail with strong organizational, multi-tasking and follow-through skills.
• Must always maintain a professional and positive attitude with the highest level of customer service.
• Possess a sense of urgency required to work in a deadline-driven environment.
• A dependable team player willing to do what it takes to get the job done and flexible in scheduling is required based on business needs (i.e., increased hours, weekends, holidays, and volume of work, staffing shortages, etc.)
• Ability to work in a warehouse environment setting with physical demands that include continuous standing, walking, sitting, use of hands and fingers, grasping, reaching, climbing or balancing, stooping, bending, kneeling, squatting, stretching, crouching, crawling, pulling, pushing, working and reaching overhead, using ladders or lifts, using material handling equipment, radio-frequency (RF) scanners, and frequently lifting and/or moving up to 50 pounds or more.

Nice To Haves

• Bilingual (English/Spanish) is a plus.
• Prior experience in retail E-Commerce Fulfillment/Distribution is a plus.

Responsibilities

• Assist management in overseeing overall accountability and responsibilities for all aspects of E-commerce operations including but not limited to production, facilities, systems, logistics, materials, health and safety, and employment functions.
• Manage and oversee all day-to-day operations of E-commerce within the Distribution Center including Special Projects.
• Plan staffing, supplies and equipment needs based on forecasted volumes.
• Provide daily guidance and hands-on leadership of E-Commerce operations to ensure daily workload is completed in a timely and efficient manner.
• Monitor all associated E-commerce activities to ensure all customer orders are fulfilled in compliance with business requirements, on schedule, and within budget guidelines.
• Provide a fun and friendly leadership style approach to train, inspire, and motivate team members to achieve desired results in productivity, teamwork, quality, safety, and job knowledge.
• Support and maintain all levels of Tailored Brands Management Operating System (MOS) to include Continuous Improvement methods.
• Identify, plan, and coordinate daily activities of E-commerce operations and assign work to direct reports.
• Investigate, analyze, and provide recommendations related to E-Commerce operations to ensure efficiency and effectiveness of the department's operations.
• Ensure accurate and rapid movement and processing of merchandise as well as accurate inventory of every product line in the Distribution Center
• Handle scheduling, timecard adjustments for payroll, and financial reporting for the E-commerce operations and prepare production reports.
• Maintain a professional relationship with customers, vendors, and stores while ensuring prompt and courteous customer service.
• Provide proper follow-through of all procedures and processes related to E-Commerce while maintaining a good flow of communication with management and all personnel.
• Handle personnel issues relating to E-commerce operations and document performance of employees.
• Write and conduct employees' performance evaluations and documents.
• Help maintain and promote positive employee relations and morale whenever possible by practicing good servant leadership principles in a contextual environment to always promote teamwork.
• Participate in the recruitment process of hiring new employees to include interviewing, hiring and providing effective training Temporary and Seasonal associates
• Participate in and ensure compliance with all safety policies and procedures, enforcing them at all times.

Benefits

• This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees