Supervisor, Distribution Services (Space Planning & Operations)

University of Pennsylvania • Philadelphia, PA

73d • $23 - $26

About The Position

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Requirements

• An Associate's Degree or two year college equivalent is required.
• 5 to 7 years of supervisory experience or equivalent combination of education and experience.
• Experience supervising hourly staff.
• Experience with electronic scanning tracking systems administration, operation, and reporting.
• Experience with metric and variance reporting.
• Excellent organizational abilities and oral and written communications skills.
• Excellent telephone manner.
• Ability to deal effectively with diverse constituencies.
• Ability to work effectively under constantly changing deadlines and priorities.
• Ability to work independently.
• Excellent logistics, customer service, telephone, and coordination skills.
• Advanced knowledge of PC using MS Office, Adobe Acrobat, Outlook Calendar, and Email.
• Must be detail oriented, able to work independently, and exercise discretion in working with confidential and sensitive matters.
• Ability to exercise judgment based on established policies and practices.
• Working knowledge of office standards and procedures.
• Ability to manage time well and meet regular deadlines.
• Must not be bothered by unpleasant odors.

Responsibilities

• Supervises and oversees the day-to-day operation of the Perelman School of Medicine Distribution Services functions, including Mail Center, Receiving, Infectious Waste Removal, Remote Location Support, and Alcohol Storeroom.
• Coordinates with Scheduling & Event Services on event set-up and other event related duties as required.
• Supervises staff usage of automated bar-code tracking system and provides input to management regarding the effectiveness of the tracking system.
• Maintains benchmarking and performance standards.
• Trains, coaches, counsels, monitors, and evaluates staff.
• Recommends and proposes policies and procedures for Distribution Services.
• Ensures workplace safety and compliance with all governing regulatory authorities.
• Serves as liaison between staff and customers to assure high-quality service.
• Provides training opportunities for staff.
• Maintains occupational currency through attendance of training and trade shows.
• Serves as Remote Campus backup to DS Admin coordinator on Distribution Services computing issues.

Benefits

• Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits.
• Tuition assistance for employees, spouses, and dependent children.
• Generous retirement plans including Basic, Matching, and Supplemental retirement plans.
• Substantial time away from work for personal needs.
• Long-term care insurance.
• Wellness and work-life resources.
• Professional and personal development resources.
• Access to University resources and cultural activities.
• Discounts and special services for faculty and staff.
• Flexible work options.
• Home ownership services including a forgivable loan for eligible employees.
• Adoption assistance for qualified expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Associate degree