Supervisor - Distribution Center Operations – 2nd Shift (Knoxville, TN)

CVS Health•Knoxville, TN

1d•Onsite

About The Position

As a Distribution Center Operations Supervisor at CVS Health, you will lead a team of non-exempt colleagues in our Knoxville, TN distribution facility. In this on-site, second-shift role, you will manage daily warehouse operations—including planning, organizing, directing, and controlling workflow—to achieve performance targets and service standards. You will oversee order selection, replenishment, loading, and shipping activities while ensuring productivity, accuracy, safety, and strong team performance. This role requires flexibility, particularly during peak business periods. The schedule is Monday–Friday, Second Shift starting at 3:00 PM EST, with flexibility required, including the potential to work Saturdays or extended hours during peak season.

Requirements

2+ years of work experience
Strong communication and interpersonal skills
Ability to learn and adapt quickly in a fast‑paced operational environment
Verifiable High School Diploma or GED

Nice To Haves

2+ years of leadership experience in distribution, manufacturing, logistics, or warehouse operations
Experience supervising hourly/non-exempt teams in high-volume environments
Hands-on experience with Pick & Pack, order fulfillment, or replenishment
Knowledge of WMS, LMS, RF scanning, and warehouse automation systems
Advanced proficiency in Microsoft Excel, Outlook, and other business applications
Lean/Six Sigma experience (Green Belt a plus)
Compliance, DEA, or regulatory experience
Ability to analyze data and operational reports to drive performance
Bachelor’s degree in Supply Chain, Operations, Business, or related field (or equivalent experience)

Responsibilities

Recruit, hire, onboard, and train new team members
Schedule and assign work to ensure adequate staffing and workflow coverage
Provide coaching, training, and retraining to drive development and performance
Conduct staff meetings and ensure accurate, timely operational reporting
Foster a collaborative, supportive work culture grounded in CVS Health values
Administer policies and procedures fairly and consistently across the team
Lead daily operations in order selection, replenishment, loading, and shipping
Ensure colleagues have all equipment, materials, and documentation needed for success
Monitor workflow and adjust staffing based on volume and workload needs
Balance workloads using real-time data to ensure timely completion of all tasks
Utilize system reports and tools to forecast workload and resolve issues proactively
Champion safety and quality while maintaining a compliant work environment
Monitor and evaluate employee performance for productivity, accuracy, and quality
Provide timely coaching and corrective action as needed
Engage colleagues and promote a high-performance team culture
Apply Lean/Six Sigma concepts to improve efficiency and reduce waste
Partner with cross-functional teams across shifts to solve operational challenges
Analyze data and KPIs to make informed business decisions
Communicate effectively across all organizational levels