Supervisor - Dispatch & ECC

Iberdrola • Vestal, NY

14d • Onsite

About The Position

Directs and supervises employees responsible for operating and/or providing technical support for the operations of the Company's electric and/or customer service activities which may include the dispatch of field operations crews in response to customer trouble and emergency calls.

Requirements

• Associate's Degree with a minimum of 7 years of relevant experience required.
• Knowledge of the characteristics and operation of both gas and electric systems.
• Results oriented and proactive.
• Strong analytical, leadership, interpersonal and communication skills.
• Ability to make operational decisions under pressure.
• Able to take on special projects.
• Demonstrated administrative and decision-making abilities.
• NERC Certification as appropriate.

Nice To Haves

• Bachelor’s Degree with a minimum of 4 years relevant experience.
• Knowledge of customer service procedures is desirable.
• Behavioral Competencies: Develop self & others Empower to grow Collaborate and share Be a role model Focus to achieve results Be agile

Responsibilities

• Provide technical guidance and expertise to employees engaged in the operation of the electric system.
• Develop and oversee general operating practices that promote the safe, reliable operation of the electric and/or gas systems, while providing high quality customer service to electric & gas customers.
• Direct, plan, schedule, review and appraise the work of subordinates; schedule shifts; and interview employees.
• Maintain qualification to fill in for operators as required in an emergency.
• Provide direction and assistance to operations staff during electric system emergencies.
• Prepare reports on system disturbances for management and regulatory agencies.
• Determines operational practices, procedures and methods and resolve problems as required.
• Confer with management on major system changes, maintenance projects or projects involving material changes to the electric systems to maintain a secure system and provide reliable service.
• May represent Company on interdepartmental and regulatory committees and perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees