About The Position
The Dispatch Supervisor - Transport must have knowledge of the service area and be able to process orders. Additionally, the candidate must possess excellent phone skills, work efficiently in a fast pace environment, and have excellent organizational skills.
Requirements
- AA Degree or equivalent working experience
- 3 years of experience in dispatching, scheduling, and shipping in a Transportation industry or similar
- Bilingual Spanish and English
Responsibilities
- Supervise and assist with customer calls for deliveries and customer requests. This includes monitoring inbound phone traffic and distributing assigned tasks to direct reports to accommodate fluctuating call volume.
- Communicate and negotiate with external drivers to insure Customer requirements are met in a timely manner.
- Maintain excellent Customer Service to assigned accounts.
- Identify and resolve day to day issues as they arise and keep management informed as to their resolution.
- Identify and recommend on, training and development within the dispatch team.
- Complete a variety of reports daily.
- Communicate/interact with customers on a daily basis.
- Work with Brokerage Department to insure most efficient Load Planning.
- Participate in employee reviews, discipline, coaching and counseling for direct reports
- Other duties as assigned
Benefits
- CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
