Supervisor- Diabetes & Endocrinology Clinic - Full Time - Days

Mohawk Valley Health System•City of Utica, NY

2d•$23 - $30

About The Position

The Practice Supervisor will play a pivotal role in overseeing the daily operations of a medical group office, ensuring efficiency, accuracy, and adherence to organizational policies and procedures. This individual will play a crucial role in ensuring the smooth functioning of the healthcare office by supervising administrative tasks, coordinating staff schedules, maintaining efficient workflows and fostering a positive patient and employee experience.

Requirements

Bachelor’s degree in business management, healthcare administration or equivalent work experience.
1 year of experience in a healthcare setting.
Demonstrated leadership and interpersonal skills with the ability to motivate and inspire a team.
Excellent organizational and multitasking abilities, with keen attention to detail.
Proficiency in electronic health records (EHR) systems.
Knowledge of healthcare regulations and compliance standards, including HIPAA compliance.
Excellent interpersonal, verbal and written communication skills.
Ability to adapt to changing priorities and work well under pressure.

Responsibilities

Supervise Office Staff:
Provide leadership, guidance, and support to office staff.
Delegate tasks, monitor performance, and provide ongoing training as needed.
Foster a positive work environment and promote teamwork among office staff.
Coordinate Workflow:
Streamline office processes and workflows to maximize efficiency and productivity.
Assign duties, prioritize tasks, and ensure that all operational activities are completed in a timely and accurate manner.
Patient Interaction:
Oversee patient scheduling, registration, and check-in processes.
Address patient inquiries, concerns, and complaints in a professional and compassionate manner.
Ensure that patients receive exceptional service and support throughout their visit.
Manage Administrative Functions:
Oversee the maintenance of patient records, billing activities, and other administrative tasks.
Ensure compliance with HIPAA regulations and other relevant healthcare laws and regulations.
Participate in the revision, implementation and communication of new policies and procedures.
Facility Management:
Coordinate maintenance and repair activities for the medical office.
Ensure a clean, safe, and welcoming environment for patients and staff.
Manage inventory of office supplies and equipment.
Patient Experience:
Serve as a primary point of contact for patient inquiries and concerns.
Implement policies and procedures to enhance the patient experience and satisfaction.
Address or escalate patient complaints and resolve issues in a timely and professional manner.
Quality Assurance:
Implement quality assurance measures to monitor and improve office performance.
Conduct regular audits, analyze data, and identify areas for improvement.
Develop and implement action plans to address any deficiencies or issues.
Collaborate with Leadership:
Work closely with medical providers, department managers, and other key stakeholders to achieve organizational goals and objectives. Participate in meetings, committees, and projects.
Keep Medical Group leadership and managers updated regarding issues, problems and progress on initiatives.
Staff Development:
Responsible for training and orienting new employees, fostering a culture of teamwork, accountability and professional development.
In partnership with leadership and Human Resources, provides input to performance management, hiring, transfers, corrective actions, terminations, etc.
Address day-to-day staff issues in a fair, timely and consistent manner, also in partnership with HR and leadership.