Supervisor - Delivery Operations Support (Brooklyn Heights, OH, US, 44131)
About The Position
The Delivery Operations Support Supervisor is responsible for managing the day-to-day activities and performance of the Delivery Coordinators. They will partner with operations management to ensure delivery drivers are achieving desired KPIs and metrics for delivery performance. The supervisor will lead the Delivery Coordinator's to ensure continuous improvement in routing and delivery metrics through weekly evaluation of Delivery Productivity Planners, distribution dashboards, as well as close partnership with operations management.
Requirements
- Must have prior experience with technician routing/dispatching
- Demonstrated supervisory or management experience in operations or call center environment
- Ability to collaborate with others to ensure execution of objectives
- Strong interpersonal skills and ability to engage and motivate team
- Must be analytical and capable of translating data into actionable results
- Knowledge of Safety and DOT protocols
- Ability to multitask and adapt to changes quickly
- Proficient in Microsoft office products, such as PowerPoint, Word, and Excel
- Strong communication skills (both written & verbal)
- Effective problem-solving skills & acute analytical skills
- Customer service oriented
- Detail oriented with strong organizational & time management skills
- 3+ years supervisory experience required
- 3+ years routing/logistics multi-location experience required
Nice To Haves
- Bachelor's degree preferred
Responsibilities
- Directly responsible for the supervision of assigned Delivery Coordinators including workload planning and management, coaching, development and performance management.
- Ensure daily work queues are supervised, and appropriate resources are assigned to meet district needs
- Collaborate closely with various departments to ensure cohesiveness in routing process
- Be available to team members to handle daily business issues and facilitate communication between Delivery Coordinators and districts where issues arise
- Communicate key business initiatives, monthly metric standings, and core business values to team
- Fully understand the Delivery Coordinators job function, daily activities, and work expectations
- Monitors, assesses and communicates performance and behavioral incidents with employees. Escalates issues to management and/or HR when necessary.
- Prepare and administer annual reviews
Benefits
- The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees.
- Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Merchant Wholesalers, Nondurable Goods
Number of Employees
5,001-10,000 employees
