Supervisor Data Center

External Crown Castle Careers • Philadelphia, PA

25d • Onsite

About The Position

As the Data Center Supervisor, you will be responsible for supervising the Data Center Operations, ensuring performance, availability, security and colocation services are maintained and delivered in accordance with established policies and procedures. In this role, you be responsible for providing first-class support to Data Center and Network customers within the 24 x 7 x 365 Network Operations Center (NOC) that serves as our front line for customers. This position is responsible for supporting Data Center Technicians as they respond to Data Center support requests, resolve customer issues, and respond to and triage infrastructure alarms. Responsibilities include delivering new network services, data center customer installs, and troubleshooting within the Philadelphia Data Center Facilities. You'll be expected to interface frequently with customers, provide colo tours, and oversee vendor maintenance of our critical infrastructure.

Requirements

• Associate’s Degree (AA) or equivalent work experience - Required
• 5+ years of experience with data center networks, operations, and critical facilities infrastructure Required
• Comprehensive knowledge of data center operations, including power and cooling systems, network infrastructure, and server hardware, to effectively manage and maintain the facility
• Strong leadership skills to oversee and coordinate the activities of data center technicians, ensuring smooth operations and timely resolution of any issues or disruptions
• Proficiency in implementing and adhering to data center security protocols and procedures, including access controls, surveillance systems, and disaster recovery plans, to safeguard critical infrastructure and sensitive data.
• Ability to multi-task in a fast-paced environment with excellent problem-solving abilities to quickly identify and address any technical challenges.
• Strong written and verbal communication skills with an ability to present complex information in a clear and simple format

Nice To Haves

• Bachelor’s Degree in Arts/Sciences (BA/BS) - Preferred

Responsibilities

• Provide supervision of day-to-day data center operations, manage team assignments, support training initiatives, and maintain reporting.
• Oversee vendor maintenance, support critical infrastructure repairs and installation projects, including routine inspections.
• Respond to operational issues related to data center and core infrastructure, including network, power, HVAC, security, fire suppression with the aid of Building Monitoring System (BMS) and Network Monitoring System (NMS)
• Coordinate and perform installation and configuration of customer servers, power and networking equipment including rack-and-stack, cable management, labeling and documentation
• Assist clients with remote hands requests including software installation, administration, maintenance and troubleshooting tasks
• Provide off-hours and on-call support for remote hands requests, planned and emergency/critical data center events
• Inspect and accept daily courier / freight deliveries of customer equipment, log receipts, notify and stage items for clients
• Participate as a stakeholder in process improvement, implementation, and methods related to Data Center Operations

Benefits

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees