Supervisor, Data Analysis
About The Position
At TDW, the company prioritizes people, working daily to ensure the safe and reliable operation of pipelines within communities. The company distinguishes itself through its expertise, experience, and commitment, treating colleagues, customers, and the community with care and respect. The Supervisor, Data Analysis will directly manage all data analysis activities through assigned teams, ensuring that customer-driven in-line inspection data is analyzed completely, accurately, and promptly. For over a century, TDW has collaborated with the oil and gas industry to provide innovative solutions that enhance uptime, improve throughput, prevent shutdowns, and mitigate risks. The company is adept at embracing new challenges and responding effectively to achieve goals while safeguarding people, assets, and the planet.
Requirements
- Bachelor's degree required.
- 1-3 years of experience leading a team.
- Experience planning and tracking workflow and holding employees accountable to deadlines.
- Demonstrated ability to interface with clients, managing conflict resolution and serving as escalation decision-maker.
- Excellent verbal and written communication skills.
- Intermediate MS Office Suite skills.
- Ability to travel (domestically/internationally) up to 10% of the time.
Nice To Haves
- Level II certified in at least two in-line inspection technologies (MFL, Deformation, UT/EMAT) preferred.
Responsibilities
- Reviews Requests For Quotations and makes final decision regarding work requests ensuring compliance to company standards and feasibility within current workload and capacity.
- Ensures quality of reporting meets or exceeds customer expectations based on the specifications on file.
- Oversees tracking of each inspection report within the assigned teams to ensure on-time delivery.
- Identifies reports at risk of being late and develops solutions to ensure on-time delivery.
- Collaborates with Operation Leads and other Supervisors to prioritize resources.
- Provides direction to Team Leads on customer or report prioritization and workload assignments.
- Determines feasibility of expedited requests and provides approval to Sales Representatives or others.
- Maintains and applies knowledge of applicable regulatory codes and procedures in order to provide technical assistance in a professional manner when requested, and to optimize personnel, ensuring direct reports achieve and maintain current industry certifications.
- Responds to customer inquiries about analysis information, expedited requests, delays in deliveries and serves as subject matter expect with the customer.
- Interfaces with customer to reconcile customer service issues or report discrepancies and manages escalated issues and re-issues, as needed.
- Collects feedback from the customer, implements feedback with the entire regional analysis organization, and maintains the customer specifications files.
- Attends customer quarterly meetings, as needed.
- Tracks and maintains key performance metrics and provides reporting of metrics to management.
- Identifies trends in performance levels and makes recommendations regarding changes to the training program to Global Data Analysis Support team.
- Seeks out areas for process improvement to increase efficiency and implements, with support of management, changes to process.
- Provides feedback to Software Engineering team regarding software design and performance.
- Selects, manages, evaluates, motivates and develops employees to ensure a qualified workforce necessary to meet Company objectives while complying with EEO and Affirmative Action guidelines or foreign employment guidelines as applicable.
- Conducts performance reviews in accordance with the performance management program, providing fair and accurate assessment of employee performance, training needs, areas for improvement, and possibility of future growth within the organization.
- Drives Data Analyst training and certification to ensure timely promotion/development and maintain a fully capable team to manage all incoming work requests.
- Regularly interacts and works closely with Schedulers, Field Technicians, and Project Managers regarding customer deliveries.
- Coordinates with the Global Data Analysis Support team on training schedules and certification progression.
- Collaborates with Software Engineering teams on software development and improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
