Supervisor Customs

C.H. Robinson•Kansas City, MO

11d•Hybrid

About The Position

C.H. Robinson is seeking a Customs Supervisor for their Customs division. In this role, you will lead a high-performing customs team focused on operational excellence and superior customer service. You will oversee the timely and accurate filing of entries with Customs and Border Protection and Partner Government Agencies, ensuring smooth release and delivery of goods. Your leadership will drive team development, performance monitoring, and day-to-day operational success. If you’re passionate about building strong teams and delivering exceptional results, this is your opportunity to make an impact. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.

Requirements

High School Diploma or GED
Minimum 3 years of customs brokerage experience

Nice To Haves

Bachelor’s degree from an accredited college or university
CCS Certified
Direct or indirect supervisory, management or leadership experience
Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
Strong written and verbal communication skills
Strategic and creative thinking skills
Strong problem-solving skills
Values a diverse and inclusive work environment

Responsibilities

Lead and develop a high-performing customs team focused on exceptional customer service and operational excellence
Recruit, train, and assign team members to ensure optimal productivity and compliance
Monitor team performance, balance workloads, and drive continuous process improvements
Resolve issues impacting cargo release, delivery timelines, or customer satisfaction
Collaborate with leadership and product teams to streamline processes and enhance efficiency
Manage team financial performance and contribute to staffing and forecasting decisions
Oversee customs operations, ensuring timely and accurate entry filings and regulatory compliance
Act as an escalation point for customer issues and maintain strong client relationships
Drive adherence to customer SOPs and corporate compliance policies
Identify and track performance metrics to support team development and operational success

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities