Supervisor Customs

C.H. Robinson-posted 4 days ago
Full-time • Mid Level
Hybrid • Torrance, CA
5,001-10,000 employees
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C.H. Robinson is seeking a Customs Supervisor for their Customs division. In this role, you will lead a high-performing customs team focused on operational excellence and superior customer service. You will oversee the timely and accurate filing of entries with Customs and Border Protection and Partner Government Agencies, ensuring smooth release and delivery of goods. Your leadership will drive team development, performance monitoring, and day-to-day operational success. If you’re passionate about building strong teams and delivering exceptional results, this is your opportunity to make an impact. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 3 days a week, igniting creativity and driving impactful results. With the flexibility for remote work the rest of the time, this role strikes the perfect balance between teamwork and autonomy. The internal deadline to apply is Monday, December 15th at 12:00 pm CST.

  • Lead and develop a high-performing customs team focused on exceptional customer service and operational excellence
  • Recruit, train, and assign team members to ensure optimal productivity and compliance
  • Monitor team performance, balance workloads, and drive continuous process improvements
  • Resolve issues impacting cargo release, delivery timelines, or customer satisfaction
  • Collaborate with leadership and product teams to streamline processes and enhance efficiency
  • Manage team financial performance and contribute to staffing and forecasting decisions
  • Oversee customs operations, ensuring timely and accurate entry filings and regulatory compliance
  • Act as an escalation point for customer issues and maintain strong client relationships
  • Drive adherence to customer SOPs and corporate compliance policies
  • Identify and track performance metrics to support team development and operational success
  • High School Diploma or GED
  • Minimum 3 years of customs brokerage experience
  • Bachelor’s degree from an accredited college or university
  • CCS Certified
  • Direct or indirect supervisory, management or leadership experience
  • Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
  • Strong written and verbal communication skills
  • Strategic and creative thinking skills
  • Strong problem-solving skills
  • Values a diverse and inclusive work environment
  • Three medical plans which include Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid observed holidays
  • 2 paid floating holidays for U.S. hourly employees
  • Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
  • Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities
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