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The City of Fort Collins is seeking a Supervisor, Customer Support to join our Parking Services department. This is a full time salaried position with the City with an anticipated hiring salary range of $63,000-$78,000 a year! The Customer Support Supervisor for Parking Services is responsible for overseeing a team of customer support representatives, ensuring exceptional service delivery to residents, visitors, and businesses in the community. This role involves managing day-to-day operations, including handling inquiries related to parking permits, citations, and regulations. The supervisor provides guidance, training, and performance feedback to team members, ensuring compliance with local government policies and efficient resolution of customer concerns. Additionally, the supervisor analyzes team performance metrics, implements improvements to processes, and collaborates with other departments to ensure a seamless customer experience and effective communication.
