Supervisor, Customer Support (Platinum)

Parts Town • Addison, IL

2d • Hybrid

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Our Customer S upport Supervisor is r esponsible for shaping the experience of each Parts Town customer and the way Parts Town is changing the industry. The Customer Support Specialist Supervisor will support internal team members by serving as the primary point of contact for training, guidance , and will support the day-to-day functions related to the operations of the Service business unit.

Requirements

• You have 3+ years of experience in a high volume customer service facing role ( 1+ year of leadership/mentorship experience is preferred)
• You have fantastic communication skills & you’re proficient in English (verbal and written)
• You are passionate about shaping the growth and development of our team members
• You have amazing MS Office skills (bonus points if you have experience with SAP or other ERP software!)
• You exhibit stellar organizational skills and thrive in a fast-paced environment
• You pay close attention to detail (as far as you’re concerned, anything worth doing should be done right!)
• You get excited about assisting our team and customers and you can maintain a friendl y , helpful demeanor (no zombies, please!)
• You have an outgoing, positive, team-spirited, one-for-all personality
• You have a quality, high speed internet connection at home
• You can work a schedule of 8:00 AM - 5:00 PM M-F with flexibility as needed

Nice To Haves

• bonus points if you have experience with SAP or other ERP software!

Responsibilities

• Manage the flow of work coming into and being handled by the Customer Support Special ists team ( focus ing on the 80’s of Elite and Platinum )
• Engaging and coaching employees with an emphasis on team building
• Maximizing productivity and quality of the Elite and Platinum teams
• Support our internal team members ’ growth and development as they progress through their Parts Town journey
• Support internal team members daily to prevent shipping delays and ensure order blocks are cleared across Platinum and Elite
• Guide our team through the Platinum c ustomer e xperience by effectively collaborating with customers, manufacturers, and internal departments regarding the customer’s needs to find mutually beneficial solutions for us and our customers
• Handle payroll , attendance issues, and disciplinary notices when applicable
• Manage customer back - order reports to ensure open orders organized and current

Benefits

• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed