Supervisor, Customer Services

ENVOY AIR-posted 3 months ago
Full-time • Entry Level
Lake Charles, LA
5,001-10,000 employees
Educational Services
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Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

  • Leads and coordinates the activities of workers in one or more occupations.
  • Interprets company policies to workers and enforces safety regulations.
  • Analyzes and resolves work problems, or assists workers in solving work problems.
  • Initiates or suggests plans to motivate workers to achieve work goals.
  • Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures.
  • May train new workers, maintains time and attendance records as well as personnel files and performance records.
  • Confers with other Supervisors and/or Managers to coordinate activities of individual departments.
  • May confer with workers' representatives to resolve grievances.
  • Required to operate Company equipment and/or drive Company vehicles.
  • Must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from members of the team.
  • The ability to show initiative and critical thinking skills are necessary.
  • Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
  • Minimum age of 18.
  • High school diploma or GED equivalent; college degree preferred.
  • Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
  • Must be able to select, train, guide, and motivate employees, handle multiple projects concurrently, and have a working knowledge of PCs and software applications.
  • Demonstrated ability to communicate verbally and in writing.
  • Possess the legal right to work in the United States.
  • Must be able to read, write, fluently speak, and understand the English language.
  • Previous supervisory experience preferred.
  • Previous supervisory experience preferred.
  • Amazing employee flight privileges within the American Airlines global network.
  • Training and development programs to take your career to the next level.
  • Comprehensive health and life benefits (subject to location).
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