Supervisor, Customer Services

Envoy Air Inc.-posted 3 months ago

Full-time • Entry Level

Springfield, MO

5,001-10,000 employees

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Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer amazing employee flight privileges within the American Airlines global network, training and development programs to take your career to the next level, and comprehensive health and life benefits (subject to location).

Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization.
Maintain a safe, dependable and consistent operation.
Conduct Agent observations.
Schedule and administer local training including new hire training.
Investigates and resolves operational issues as well as customer service issues.
Participates on operational conference calls, station audits and prepares various reports.
Maintains records such as time and attendance, personnel files and performance.
Supervisors perform Station Agent work, as required.
Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience.
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees.
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings.
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials.
Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.
Collaborate with the internal team to ensure a safe and on-time departure.
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage.

Minimum Age: 18.
High school diploma or GED equivalent.
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license or passport.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis.
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity.
Must be able to perform all duties in various weather conditions and time constraints.
Ability to read, write, fluently speak and understand the English language.
Possess the legal right to work in the United States.

A minimum of one year of customer service experience.
Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations.

Amazing employee flight privileges within the American Airlines global network.
Training and development programs to take your career to the next level.
Comprehensive health and life benefits (subject to location).

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Supervisor, Customer Services

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