Supervisor Customer Service
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About The Position
This position is responsible for supervising and overseeing performance, staff development and day-to-day operations of an assigned team to support HCSC Customer Service strategic goals and objectives. The Supervisor is accountable for identifying and understanding strengths and opportunities of individuals, and the larger team, and building upon those strengths to enhance the team, as well as coaching through opportunities to ensure our employees are bringing their best selves to serve our members, providers, and stakeholders. Further, this includes maintaining a safe and healthy work environment by enforcing organizational standards and core values. First point of contact for agents to resolve escalated issues and manager reporting requests and reviews. This role will oversee licensed customer service agents that are knowledgeable with Medicare product portfolio.
