Supervisor, Customer Service
About The Position
The Customer Service Supervisor plays a crucial role in ensuring that our customers receive exceptional service and support. This position is responsible for overseeing the daily operations of the customer service team, ensuring that all inquiries and issues are addressed promptly and effectively. The supervisor will implement training programs to enhance team performance and foster a positive work environment. Additionally, they will analyze customer feedback and service metrics to identify areas for improvement and develop strategies to enhance customer satisfaction. Ultimately, the goal of this role is to lead a high-performing team that consistently meets and exceeds customer expectations.
Requirements
- High school diploma or equivalent.
- Proven experience in a customer service role, with at least 2 years in a supervisory position.
- Strong communication and interpersonal skills.
- strong leadership abilities
- Effective communication skills
- Problem-solving skills
- analytical skills
Nice To Haves
- Bachelor's degree in business administration or a related field.
- Experience with customer service software and CRM systems.
- Bilingual proficiency in English and another language.
- proficiency in CRM systems
Responsibilities
- Supervise and mentor customer service representatives to ensure high-quality service delivery.
- Monitor team performance metrics and provide regular feedback to team members.
- Handle escalated customer inquiries and resolve complex issues in a timely manner.
- Develop and implement training programs to enhance team skills and knowledge.
- Collaborate with other departments to improve overall customer experience and service processes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
51-100 employees
