Supervisor, Customer Service
About The Position
Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world’s leading brands ― and our employees’ careers ― by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for professionals like you. Want to be part of something powerful ? It’s time to look at Taylor. Taylor Corporation is looking for a Customer Service Supervisor to join one of our offices in Dayton, OH, White Bear Lake, MN or Amsterdam, NY . Work Authorization : To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
Requirements
- 3 years of customer service experience, with prior leadership or supervisory responsibility
- Strong understanding of order management, inventory concepts, and customer service workflows
- Proven ability to manage multiple priorities in a fast‑paced, deadline‑driven environment
- Strong leadership, coaching, and communication skills
- Client‑focused mindset with a proactive, solutions‑oriented approach
- High attention to detail and commitment to accuracy
- Ability to analyze data and use insights to improve processes and performance
- Comfortable working cross‑functionally and influencing stakeholders
- MS Office Suite proficiency
Nice To Haves
- Experience in promotional products, branded merchandise, fulfillment, logistics, or eCommerce environments preferred
Responsibilities
- Lead, coach, and develop a team of 12 – 18 customer service professionals supporting branded merchandise initiatives for clients
- Establish performance expectations, conduct regular reviews, and provide ongoing feedback and training
- Promote a service‑oriented culture focused on responsiveness, accuracy, and client satisfaction
- Serve as an escalation point for complex client issues and ensure timely resolution
- Oversee daily customer service operations while building a collaborative team culture
- Partner closely with Sourcing, Sales, Leaders, Operations and to ensure team delivers seamless client support
- Maintain strong client relationships by ensuring consistent communication, proactive problem solving, and service excellence
- Support on-boarding of new clients, programs, and team members
- Develop and refine customer service processes, documentation, and best practices
- Track and analyze service metrics (response time, order accuracy, escalations, client satisfaction)
- Identify trends, risks, and improvement opportunities and implement corrective actions
- Support system enhancements, testing, and adoption of new tools or platforms
Benefits
- Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
- Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
