Supervisor Customer Service

Veolia Environnement SA • South Kingstown, RI

17h

About The Position

This position will be responsible for all aspects of the monthly closing cycle. This includes the preparation of a monthly variance analysis file as well as all budgeting, accounting aspects and forecasting activities. This position will assist in the completion of the annual report to the Public Utilities Commission. The person will also be responsible for ensuring that office functions are performed in an efficient and timely manner, by providing quality customer service to internal and external customers through the daily supervision of the Customer Service Representative(s) and meter reading and collections aspects. Ensure customer calls are handled timely and efficiently, resolving inquiries of a sensitive or complex nature. This person would also be in charge of supervising all aspects of revenue integrity including billing.

Requirements

• High School Diploma/GED is required.
• An associates degree in business or accounting is desired.
• Bookkeeping background.
• Minimum of 2 years of supervisory experience.
• Experience in office logistics, workflow streamlining and reallocating resources.
• Proficient in computer software applications such as Google Suite, Peoplesoft, and billing software.
• Able to work alone or with other people.
• Excellent communication skills on the phone.
• Have excellent organizational skills, communication skills, problem solving and leadership skills.
• Excellent supervisory, interpersonal, and problem solving abilities.
• Skilled and proficient in computer software applications Google Suite, Peoplesoft, and CC&B.
• Work independently exercising independent judgment and discretion.
• Flexibility to shift priorities and perform under pressure.
• Must work directly with the company manager keeping abreast of all billing and accounting updates and changes.
• Ability to relate and interface effectively with management, diverse groups and employees.
• Able to effectively handle and prioritize multiple tasks and responsibilities.
• Ability to interpret, apply and explain rules, regulations, and policies.
• Ability to manage situations that require a high degree of confidentiality.
• Ability to work alone and with others.
• Ability to interpret, apply and explain rules, regulations, and policies.
• Excellent supervisory, interpersonal, and problem solving abilities.
• Flexibility to shift priorities and perform under pressure.

Nice To Haves

• An associates degree in business or accounting is desired.

Responsibilities

• Supervises Customer Service Department
• Responds to customer inquiries.
• Daily Checks and Balance of customer payments/daily balancing of Cash tally.
• Administration and processing: Billing, Procurement.
• CSR backup (when CSR is out of office).
• Oversees Metering Tasks.
• Supervise Credit and Collections.
• Processes Customer Refunds.
• Performs local bank call outs to Mellon for Reconciliation.
• Administration and Processing: Inventory Control.
• Preparation of yearly Company budgets (Revenue, expense, payroll, unbilled revenue, and customer count).
• Local Bookkeeping Tasks.
• End of Month accounting Tasks.
• Prepares and sign off on Bank Reconciliations.
• Prepares and reports Unbilled Revenue to accounting on a monthly basis.
• Completes Consumption and Revenue reporting for month end.
• Checks all payment stubs to the list of tenders for the day.
• Assists manager with monthly variance reporting.
• Completes KPI reporting.
• Oversee Customer Billing/Complete weekly Consumption Revenue Reporting.
• Prepares quarterly and yearly reports for Veolia, RI State, Regulatory (PUC).
• Enters Weekly Time entry in Peoplesoft for Field personnel.
• Balances Vacation in Peoplesoft and prepares reporting spreadsheet.
• Manages Cross Connection Control program with Planning Specialist.
• Manages office in managers absence.
• Performs other misc. administrative tasks when manager is out of the office.

Benefits

• Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more.
• In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.
• Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED