Supervisor, Customer Service

MiTek • Chesterfield, MO

1d • Onsite

About The Position

Supervise the customer service team including accountability for customer satisfaction, retention, and growth by efficiently delivering competitive services to the customer.

Requirements

• 4+ Years Customer Service experience required
• Able to use Microsoft Office Applications
• Good communicator, problem solving skills, fast learner, organized

Nice To Haves

• Associates Building and Construction Technology preferred or Associates Communications preferred
• 1-2 Years Team Lead experience preferred
• Equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis

Responsibilities

• Support the Customer Service team through coaching and training.
• Monitor the Customer service queue and call center for issue.
• Effectively identifies priorities, inform the team of any change, communicate processes to achieve excellent results.
• Identifies customer needs, satisfies customer requests, and resolves customer complaints and concerns.
• Responsible for the professional development of team members, play a key role to guide, coach, and provide constructive feedback to support team members to reach their full potential.
• Create a supportive and inclusive work environment that encourages collaboration, respect for diverse perspectives, and empower team members to excel in their roles.

Benefits

• At MiTek, we’ve built a best-in-class competitive Total Rewards package that supports the employee on many levels including protection, formal education, financial wellness tools, a recognition platform and all above and beyond our generous healthcare, disability and retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees