Supervisor, Customer Service

American National • League City, TX

1d • Onsite

About The Position

Lead the day-to-day. Coach a winning team. Raise the bar on service. Are you a customer service champion with leadership aptitude, someone who thrives on priorities, metrics, coaching, and team results? If you love developing people, improving how work gets done, and owning outcomes, this could be your next move. What You’ll Do In this role, you’ll be responsible for the daily operations of a Customer Service team—ensuring the right staffing, setting goals, and keeping performance moving in the right direction. You will: Coordinate and supervise daily team activities, setting priorities, objectives, milestones, and performance standards Coach, mentor, and train employees, and provide input to performance evaluations Own team results, demonstrating accountability for outcomes Contribute to resource planning, policy development, and guidelines Analyze and solve problems that don’t always have a clear precedent Ensure team operations follow guidelines and procedures, meet quality standards, and maintain overall compliance What You Bring Bachelor’s degree 2–4 years of relevant experience 1–2 years of supervisory or management experience Appropriate license required Applicable insurance designations or completion of courses Work Environment Office-based role with flexibility to sit, stand, or walk as needed Establishes methods and procedures to achieve goals with guidance focused on overall outcomes Physical presence in the office required on a part-time or full-time basis (role dependent) No adverse working or environmental conditions expected This role may function as an Individual Contributor or People Leader, depending on assignment

Requirements

• Bachelor’s degree
• 2–4 years of relevant experience
• 1–2 years of supervisory or management experience
• Appropriate license required
• Applicable insurance designations or completion of courses

Responsibilities

• Coordinate and supervise daily team activities, setting priorities, objectives, milestones, and performance standards
• Coach, mentor, and train employees, and provide input to performance evaluations
• Own team results, demonstrating accountability for outcomes
• Contribute to resource planning, policy development, and guidelines
• Analyze and solve problems that don’t always have a clear precedent
• Ensure team operations follow guidelines and procedures, meet quality standards, and maintain overall compliance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level