Supervisor, Customer Service

BlueCross BlueShield of South Carolina•Columbia, SC

9h•Onsite

About The Position

Oversees a team of employees responsible for customer service. Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located on-site at 4101 Percival Rd, Columbia, SC 29229 What You’ll Do: Ensure prompt and accurate response to calls, e-mail, web, handwritten inquiries. Ensure all departmental standards are met. Responsible for ensuring business and customer needs are met systematically and correctly. Assist management with interviews, selection, training, performance, productivity and development of staff. Monitor calls, service and workload. Tracks any service complaints and analyzes problems in order to provide solutions or develop proper training of staff. Represent department on projects and process improvements. Provide assistance and training to other operational areas of the company as needed.

Requirements

Bachelor's Degree or Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
1 year claims, customer service, and/or call center experience.
Ability to persuade, negotiate, or influence.
Strong organizational skills.
Strong spelling, punctuation, and grammar skills.
Ability to navigate systems, diagnoses problems, explain benefits, process and procedures.
Active listener.
Microsoft Office.

Nice To Haves

Bachelor's Degree-Business Administration, Healthcare or related field or 4 years of job related work experience
1 year-leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives.
Ability to persuade, negotiate, or influence.
Strong organizational skills.
Strong spelling, punctuation, and grammar skills

Responsibilities

Ensure prompt and accurate response to calls, e-mail, web, handwritten inquiries.
Ensure all departmental standards are met.
Responsible for ensuring business and customer needs are met systematically and correctly.
Assist management with interviews, selection, training, performance, productivity and development of staff.
Monitor calls, service and workload.
Tracks any service complaints and analyzes problems in order to provide solutions or develop proper training of staff.
Represent department on projects and process improvements.
Provide assistance and training to other operational areas of the company as needed.