Supervisor, Customer Service
About The Position
At Nordson Medical - Surgical Solutions, we are passionate about elevating the customer experience and making a meaningful impact for our customers every day. The Customer Experience Supervisor leads our customer service team, ensuring exceptional service delivery for inbound requests related to medical devices. We seek a leader who shares our commitment to customer excellence, inspires their team, and continuously strives to improve our service. This role manages daily activities, tracks and reports team metrics (calls handled, orders entered, requests answered), and utilizes ERP systems for order management
Responsibilities
- Manages daily activities
- Tracks and reports team metrics (calls handled, orders entered, requests answered)
- Utilizes ERP systems for order management
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Machinery Manufacturing
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
