Supervisor, Customer Service Sales Support

Sysco

94d • $55,200 - $82,800

About The Position

The Customer Service Supervisor is responsible for the performance, training, and supervision of the Customer Service Department. Responsible for ensuring department objectives are completed efficiently and accurately. Supervises sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities. Other areas of responsibility will involve direct communication with external customers, internal colleagues, and other distribution partners coordinating sales and service activities and overall customer service details. This is a full-time onsite position in Irvine, California.

Requirements

• High school diploma or equivalent.
• Bachelor’s degree in Business, Business Administration, Management, Sales, Marketing, Hospitality or Culinary Arts preferred.
• 2 years of sales support and account management experience or 5 years of relevant industry experience with sales management.
• 1 year managing associates.

Nice To Haves

• Bilingual proficiency in English and Spanish is highly desirable.
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook) is a plus.

Responsibilities

• Accurate onboarding of new employees for the Customer Service Department.
• Ensure team completes training programs to enhance team skills and productivity.
• Supervise daily operations and provide leadership and guidance to the team.
• Ensure team’s achievement of goals and strategies to improve departmental performance.
• Monitor progress to ensure alignment with organizational priorities and objectives.
• Work closely with employees to complete sales support and account-related activities within the department.
• Facilitate seamless coordination between sales and service teams for optimal results.
• Implement and maintain processes to provide exceptional customer service.
• Address customer concerns, ensuring prompt and satisfactory resolution.
• Collaborate with external customers, internal colleagues, and distribution partners to optimize customer service activities.
• Coordinate sales and service functions, ensuring smooth execution of department initiatives.
• Communicate with Sales Management to address potential issues proactively and identify sales opportunities.
• Monitor and analyze Customer Service effectiveness reports through performance reviews and continuous feedback.
• Identify areas for improvement to develop, implement, and maintain procedures to enhance efficiency and service quality.
• Manage the CMP process effectively.
• Make critical decisions independently, including weekly scheduling and hiring decisions.
• Provide direct coaching and feedback.
• Implement policies and decisions made by managers.

Benefits

• Eligible to participate in the Company's Incentive Plan.
• Comprehensive benefits package available through Sysco.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees