Supervisor - Customer Service (Medical Lab Scientist)

Sonic Healthcare USA•Austin, TX

10d

About The Position

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Position Summary: Responsible for managing day to day operations of the Customer Service, Patient Records and Exception Handling departments. Responsible for oversight of personnel including training, evaluation, and documentation of performance. Maintains departmental operating policies and procedures to include departmental programs, quality assurance and safety. Maintains departmental expenses and productivity as budgeted.

Requirements

Bachelor’s degree or Associate degree in a laboratory science or medical technology program with a minimum of ten years’ experience in a clinical laboratory science
A minimum of five years of supervisory experience
Ability to read, analyze, and interpret technical reports.
Ability to write accurate and concise clinical documents, memos, and required correspondence.
Ability to collect and analyze data using statistical methods.
Ability to communicate effectively at all levels within the laboratory and with laboratory customers.

Responsibilities

Hires and directs department supervisors in the performance of their duties.
Oversees interviews of all prospective applicants for department
Oversees supervisory departmental general orientation and training of employees
Ensures competency testing and performance appraisals are performed on employees in a timely manner
Oversees employee counseling when indicated in accordance with CPL and departmental policies
Ensures staff utilization effectively through scheduling and work assignments.
Ensures areas of responsibility are current and in compliance with regulations, required documentation, policies and procedures.
Performs other duties as assigned.
Oversees and maintains the following departmental programs
Oversees maintenance and revisions of departmental policies and procedures as needed
Develops and maintains departmental quality assurance and quality control programs, taking corrective action when indicated.
Follows and enforces all safety policies
Assists with continuing education programs within the laboratory
Maintains expenses within a budgeted variance
Identifies and recommends items for capital purchase
Monitors departmental productivity with call monitoring software
Utilizes technical skills and abilities to provide quality customer service
Ability to competently resolve customer issues
Performs miscellaneous duties and/or special projects as assigned
Communicates with laboratory staff and its clients to ensure quality patient care.
Maintains and supports a service oriented relationship with its customers.
Respects and maintains the confidentiality of information relative to clients and patients.
Responsible for maintaining a positive work environment.
Oversees continuing education of staff
Performance evaluation and compensation for department supervisors