Supervisor, Customer Master Data

Merz Pharmaceuticals USA • Raleigh, NC

42d

About The Position

The Supervisor of Customer Master Data will oversee the management and integrity of customer data across various systems. This role involves leading a team of customer master data analysts, ensuring compliance with data governance policies, and driving initiatives to enhance data quality and accuracy.

Requirements

• High School Diploma
• Bachelor's Degree in business, Information Technology, or a related field
• 3-5 years of experience in data management
• Proven experience with data governance frameworks and tools (e.g., SAP, Salesforce)

Nice To Haves

• Technical & Functional Skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in data analysis tool sand software (e.g., Excel, SQL)
• Ability to research and evaluate data
• Knowledge of systems OCE, Salesforce Service Cloud, and SAP ERP
• Strong attention to detail and organizational skills

Responsibilities

• Team Leadership Supervise and mentor a team of customer master data analysts, providing guidance and support in daily operations. Conduct regular performance reviews and facilitate professional development opportunities.
• Data Management Ensure the accuracy and integrity of customer master data across all platforms. Implement and maintain data governance policies and procedures to ensure compliance with internal and external standards.
• Process Improvement Analyze existing data processes and recommend improvements to enhance efficiency and data quality. Collaborate with IT and other departments to design and implement data quality initiatives
• Reporting and Analysis Generate and analyze reports on data quality metrics, identify trends and areas for improvement. Present findings and recommendations to senior management.
• Stakeholder Collaborations Serve as the primary point of contact for customer master data escalations. Work closely with cross-functional teams to ensure alignment on data management practices
• Speciality Projects Develop new automation techniques to effectively utilize resources. Monitor automations for areas of improvement and increase efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 501-1,000 employees