Supervisor Customer Care
About The Position
This position will be responsible for supervising all aspects of the Customer Care Department to include coaching, training, monitoring answer %, and implementing the policies and guidelines of the department. The Supervisor will manage the Customer Care Team to increase efficiency within the department and ensure outstanding service for all of our customers. We are looking for a leader who has a consistent record of building and motivating strong teams, while being able to be proactive in developing new strategies to increase performance. The Supervisor will need to be a team player that is well-versed in leading employees.
Responsibilities
- Supervising all aspects of the Customer Care Department
- Coaching
- Training
- Monitoring answer %
- Implementing the policies and guidelines of the department
- Managing the Customer Care Team to increase efficiency within the department
- Ensuring outstanding service for all of our customers
- Building and motivating strong teams
- Being proactive in developing new strategies to increase performance
- Leading employees
Benefits
- Excellent health care options (medical, dental, and vision that encourage preventative care)
- Paid Time Off (PTO) that allows for rest, relaxation or recuperation
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
- Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
