Supervisor, Customer Care
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About The Position
Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands worldwide. The team oversees all contact center experience and operations. The team is also responsible for communicating and training on new initiatives, providing strategic support to merchandise and omnichannel operations, dictating staffing and payroll guidance, and maintaining store technology. In addition, the team coordinates with corporate partners on opportunities and challenges related to customer impacts and store operations. As a Customer Care Supervisor, you will play a pivotal role in guiding our internal Customer Care operations to elevate the customer experience. You will champion new initiatives, drive continuous improvement, and help build a team that not only delivers results but also serves as a talent bench for the organization. This role is about more than metrics—it's about fostering a culture of care, coaching associates to excel, and ensuring every customer interaction reflects our commitment to service. This is a dynamic role that requires a strong problem-solving mindset and the ability to collaborate across multiple teams to drive positive outcomes for our customers. This job is located at our Global Home Office in Columbus, Ohio.
