Supervisor - Customer Billing

Public Service Company Of North Carolina • Gastonia, NC

280d • Remote

About The Position

If you have knowledge of billing systems and rate schedules and love leading teams, apply today! In this role, you will oversee billing processes to ensure efficiency, consistency, and excellent customer service. We offer opportunities for growth, a competitive benefits and pension plan, and generous time off.

Requirements

• University degree or equivalent combination of education and demonstrated related experience may be accepted in lieu of a degree.
• 5 years of customer billing or related experience.
• Knowledge of billing systems, rate schedules and impact on the company and customer billing processes.
• Analytical and abstract thinking to improve billing processes.
• Effective interpersonal skills which include the ability to build and support cohesive teams.
• Proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Strong project management skills and the ability to manage multiple projects simultaneously with minimal management involvement.
• Ability to prioritize and multi-task, reviewing the work of the team and directing work across the billing organization.

Responsibilities

• Provide leadership, coaching, feedback, mentoring, and career development for direct reports.
• Develop and implement work standards, policies, procedures, strategies, and processes to support the department and the company.
• Responsible for the supervision and direction of the work of others to ensure the accurate and timely billing for all residential, commercial, industrial and/or non-traditional customers.
• Oversee the auditing of metering for large, industrial customers.
• Manage adjustment requests from other departments, invoicing special accounts, and resolving billing issues.
• Plans, monitors and evaluates billing processes to ensure consistency, maximization of efficiency, and improvement of customer service.
• Work closely with other departments such as, but not limited to, Key Accounts, Measurement, Operations, Regulatory and Accounting.

Benefits

• Competitive benefits and pension plan.
• Generous time off.
• FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays.

What This Job Offers

• Job Type: Full-time
• Industry: Utilities
• Education Level: Bachelor's degree