Supervisor Custodial Services – Part Time

MSG Entertainment Holdings•New York City, NY

About The Position

The Supervisor Custodial Services – Part Time is responsible for the daily administrative process pertaining to cleaning operations of Madison Square Garden’s venues. The Supervisor will prepare and assign daily work schedules, manage projects, and direct union custodial employees.

Requirements

The ideal candidate will have a minimum 2-3 years’ management experience, and knowledge of cleaning venues and/or any large-scale multi-use building or entertainment venue.
Strong organizational and administrative skills, with a high attention to detail
Experience building and managing labor and material budgets
Excellent communication skills.
Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship.
Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
Comfortable with managing conflict and responding to customer problems with a sense of urgency
Ability to demonstrate success in managing multiple tasks while under tight deadlines
Experience motivating, and encouraging exceptional performance
Ability to hold team accountable for outcomes and monitor performance
Successful track record of measuring improvements in customer satisfaction and loyalty
Demonstrated experience coaching, mentoring and developing staff to perform at high levels
Proactive self-starter and able to work collaboratively
Proficiency in Microsoft Office

Nice To Haves

Previous supervisory experience in Custodial/Housekeeping with an emphasis on administration preferred.
Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred
Experience managing union staff preferred.

Responsibilities

Responsible for the daily administration of the Custodial department – Day, Event and Night Shift
Orchestrate daily labor activities to foster a seamless and cooperative delivery of service while minimizing internal conflict.
Highly responsive to emergencies in a fast paced, time sensitive environment.
Direct custodial trades during Arena and Theater events.
Familiar with event budgets and consciously manage custodial labor.
Schedule and monitor labor hours on the electronic time and attendance system.
Plan, schedule and organize work on assigned shifts.
Manage the cleaning material and supply inventory as well as the inventory for all restroom consumables.
Responsible for maintaining a first-class operation, delivering superior service to internal and external clients.
Respond to calls during events, and work in collaboration with the other department Managers & Supervisors to ensure all areas within the Arena and Theater are cleaned and staffed appropriately.
Maintain strong working relationships with other departments and trade staff to ensure a coordinated effort of the workforce.
Assist in the hiring and interviewing for restroom attendants and custodians.
Supervise full-time and part-time cleaning staff including restroom attendants.