Supervisor (Culinary Portfolio Captain)

Northland Properties • Irving, TX

21d

About The Position

At Tavern, you’re looking at a place where common is thrown out the window. A place where you can be yourself and share your infectious personality with every guest in the building and an environment that cultivates the purest definitions of hospitality – even if you lack the necessary experience, our teams are committed to training with programs designed to help your reach your best self. No matter how good the food is (you won’t stop eating it), how cool the restaurant is (you’ll want to tell your friends), or how amazing the uniforms are (they really are), exceptional hospitality is what drives you to be great every day. Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

Requirements

• Proven ability to lead high-performing shifts focused on guest experience and team support.
• Strong understanding of profitability metrics and cost management.
• Experience in culinary training, team development, and retention strategies.
• Skilled in coaching food quality, plating standards, and health/safety compliance.
• Ability to foster a positive, inclusive, and high-retention work environment.
• Strong communication skills for menu rollouts and team development.
• Familiarity with labor productivity, ticket time standards, and QSA metrics.
• Capable of conducting interviews, assigning trainers, and signing off on new hires.

Responsibilities

• Collaborate with the Kitchen Manager and Lead Portfolio Captain to mentor future leaders and review team goals quarterly.
• Deliver exceptional hospitality and team support while achieving daily profitability and budgeted financial targets.
• Maintain a fully staffed training team and lead “Always On Training” programs.
• Uphold Culinary & Safety Standards
• Coach food quality, plating, and ticket times while ensuring compliance with health and food safety regulations.
• Promote high execution of S.P.E.C.F.M. and lead daily food-focused mini meetings.
• Foster a fun, inclusive environment that encourages public praise and private coaching. Promote proactive hiring, maintain uniform standards, and manage kitchen maintenance.
• Track Performance & Guest Experience by monitor QSA scores, online sentiment, labor productivity, and guest count targets.
• Communicate menu rollouts and adjustments to ensure consistency and guest satisfaction.

Benefits

• Employee discounts (Corporate locations Only) with Tavern, Denny’s, Sandman Hotel Group, Moxie's Grill & Bar, Chop Steakhouse & Bar, Shark Club Sports Bar & Grill, Grouse & Revelstoke Mountain Resorts and more!
• Gain valuable experience in time management and communication
• Expand your network with new connections
• Advance your people skills
• Grow your career in our rapidly expanding company
• Learn about opportunities for taking part in new restaurant opens across Canada and the USA

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees