Supervisor, Critical Operations

QTS Data Centers • Hillsboro, OR

20h • Onsite

About The Position

The Supervisor, Critical Operations is responsible for the supervision, tactical execution, installation, repair, and maintenance of electrical, mechanical, FLS, plumbing/piping equipment, machinery, and controls located in the interior and exterior of the building. This person is responsible for coordinating and integrating all aspects of electrical, mechanical, and plumbing maintenance of all natures, maintenance contracting for service to critical equipment, planning for the capital equipment replacement, and new construction with direct responsibility for the tactical deployment of the Critical Operations Team. In addition, this person must assist customers on the Data Center floor with their requests, assist with customer installs, and other customer related projects. This role has team leadership responsibilities including development, on-the-job training, coaching, mentoring, and assisting with staffing job assignments. This role requires work hours to support a 7X24X365 data center environment and is not eligible for remote or hybrid work. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals. At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure. And we’d like to invite you to join us.

Requirements

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.
• Excellent people skills with the ability to interface with all levels of the organization.
• Exceptional customer service.
• Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions, and take corrective action as required.
• Ability to manage complex situations during off management hours - single point of contact.
• Strong written, verbal, and people skills.
• Ability to function in a team environment.
• The ability to acquire and apply job-related knowledge within set guidelines and expectations.

Nice To Haves

• Six or more years of workplace or relevant industry experience.
• Previous people leadership experience in a data center environment.

Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws.
• Development of emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls, and plumbing systems.
• Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems.
• Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure.
• Order and budget necessary parts and supervise work to complete all maintenance and perform necessary work.
• Facilitate Data Center space and cable plant design, implementation, and maintenance.
• Ensure all incidents and work orders are complete, updated, and resolved in a timely manner.
• Lead the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns.
• Review and provide inputs in the preparation of and implementation of an effective operating budget.
• Confer with subject matter experts (SME’S) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates.
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Supervise the team to have a clean, organized, and safe workplace.
• Provide updates and reporting to the Critical Operations Manager and Site Director.
• Stand-in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians.
• Have direct reports and establish performance goals, monitor progress, and lead in ways to enhance their professional development and success of their team.
• Ensure all Customer Requests are completed and resolved in a timely manner.

Benefits

• competitive benefits package that includes: medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO
• Paid Volunteer Days
• Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees