Supervisor - Count Room

Casino and•Chicago, IL

23h

About The Position

As the Count Room Shift Supervisor, you will be responsible for collecting, sorting, counting, and recording gaming revenue, as well as the overall operation and maintenance of the count room.

Requirements

Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must have a high school diploma or equivalent
Must be able to work various shifts, including weeknights, weekends, and holidays
Two years of experience supervising a money room or count room
Must have excellent communication and interpersonal skills
Must have excellent customer service skills
Must be proficient in using a 10-key calculator and other office equipment
Must have above-average math skills to count money accurately and quickly
Must have strong decision-making, organization, and interpersonal skills
Must have excellent communication skills

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Adhere to all policies and procedures in accordance with local, state, and federal regulatory requirements, Company initiatives, and organizational goals
Assist in the development and vision of formal count policies and procedures
Assist with training, selecting, and developing team members through education, training, coaching, and corrective action
Direct the collection, sorting, counting, and recording of gaming revenue; the transfer of funds to the vault; the maintenance of the currency counting equipment; and the overall operations of the count room
Verify count calculations and reconcile summary reports
Ensure all count totals and transactions are timely and accurately recorded
Reconcile discrepancies related to monetary assets
Perform duties of Count Room and Lead Count Room Representatives as needed
Ensure the count room is kept clean, safe, and free of hazards
Ensure prompt and discrete notification to senior management of any observation of illegal acts and or internal ethics
Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
Perform other duties as assigned