Supervisor, Consumer Support
NBCUniversal•Orlando, FL
249d
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About The Position
The Consumer Support Supervisor plays a key role in overseeing daily operations within the Consumer Support Reservation Center (RC), ensuring the team consistently meets performance standards while delivering exceptional customer service. The Supervisor manages a team of RC Specialists, providing leadership, coaching, and performance evaluations. The role is responsible for maintaining operational efficiency, monitoring key performance metrics, handling escalations, and fostering the development of team members.
